r/usertesting • u/Odd-Slice-7906 • 6d ago

Latest UT Bug

OK, I've been on UT for about four months and have accepted every few weeks you go through a spell of the same constant error where you can't test. The latest is that I go through all of the screening questions, get accepted, agree to the confidentiality clause, hit the "Start Test" button, and then it says "Thanks we have all the feedback we need." I do this 10 times and I've lost 30 minutes of my day getting rejected. Does anyone know of a more reliable testing platform?

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u/maxon_uk 5d ago

I registered 2 weeks ago, have already completed 21 tests, and have a 4-star rating. But something definitely seems wrong. 😅 I usually have plenty of tests available on my panel, but 9 out of 10 are either “test not available” or screeners I’ve already tried multiple times. They keep appearing on my dashboard even after 12 hours.
Also, the $5 and $8 tests are always unavailable for me. I’ve tried using multiple devices, and it happens with different tests every time.
I emailed support, and they told me my account is fine. So is it just a glitch on my side, or is something else going on? 😅

2

u/Jamesfreedom07 1d ago

I'm going through this same thing

1

u/chalmondfashew Tester 6d ago

I've never had this issue. Are you using the IntelliZoom side? I don't use it, but many users seem to have a lot of trouble with it.

Maybe try the other dashboard. https://app.usertesting.com/my_dashboard/available_tests_v3