Feel free to ask me about the service, the job, the behind-the-scenes info, the calls we receive - whatever you like, and I'll do my absolute best to answer what I can (obviously without compromising confidential or sensitive info, or info which might identify me or my workplace/employer/region)
For context, NHS 111 is the urgent-but-not-emergency-but-still-needs-help medical phone number in the UK. Sort of like 999's (our 911 or 112) little sibling. Much fewer ambulances and a lot more same-day primary care, ED, urgent treatment centre, minor injury unit, etc. referrals. Maybe the closest USA equivalent is a 24/7 nurse advice line? (except we're free of charge, no insurance required, just like the rest of UK health services except weird outliers like prescriptions, dentists and opticians) ((but some people still get those for free if they qualify)) (((just flexing sorry šš))).
We also handle miscellaneous admin or internal healthcare/social care requests, e.g. emergency prescription refills, palliative care teams, expected deaths, members of the public seeking health or medication advice/info, etc. We do it all, really.
A 111 health advisor is the person that picks up the phone when you ring 111. That's me. I'm sure most people in the UK are familiar.
I'm sure most questions (if i get any that is) will be from UK residents though. I imagine this is all quite boring to those who don't live here. But anyone is welcome to ask!!!
I'm also very aware some will have their grievances. It's sad to see the stories people have about their interactions with the service, when they've been let down, or left worse off for whatever reason after contacting us. I'd love to hear these and maybe clear some things up or clarify things, but remember that we are people on the other end of the line, often acting as the first point of contact for a crumbling health service, and we really do try our best. Or I do. I can't really speak for anyone else. But I'd like to think they try their best too!
many thanks guys ask away if you wish