Dear Asus,
I bought my brand new ASUS Vivobook K3502ZA from best buy in July of 2023. Since I was about 15, Ive always known Asus to be THE brand for gaming computers and quality performance hardware. When shopping for my new computer, other brands were off the table. I wanted an Asus.
I knew Asus could offer great function for photography/video editing programs. Those hobbies have been important to me for over 2 decades, so I had full trust purchasing the 2 year warrenty would be a responsible move.
..Till recent, for the most part, the computer sat untouched.
Fast forward to this week. On Aug 25, 2026, i purchased my 1 year Adobe Lightroom subscription. By Aug 26, I was fed up with it crashing/freezing with basic Lightroom settings, so I took it into geek squad. They informed me my CPU is overworking and the whole motherboard needed to be replaced.
This news crushed me.
I made sure I never left it plugged in too long to avoid overheating the battery. I made sure i never downloaded anything unsure. I bought the warrenty. I wasnt clicking on anything & everything to avoid additional virus'.
... I whole heartedly believe i took good care of this labtop and now Im left defeated. I took all the right steps to ensure I took care of something i valued.
My warrenty ended in mid 2025 and Im now left with a choice of adding a perfectly good labtop into a pile of accumulated electronic waste or paying 90% of the vivobook price tag for repair.
I’m reaching out to ASUS from a good place in my heart, in hopes that the right person at Asus can read this and work towards a fair solution that's beneficial for me and the company. This was not Asus or User error, just a terrible situation involving a girl with a 2 decade hobby, watered with relentless effort to grow, excell and bloom for personal interest.
To whom took the time to read this, I want to say thank you, and i really hope to hear back from you.