Hi everyone,
I’m writing this mostly out of frustration with my own naive mistake, hoping someone from the AWS community or staff might see this and help out. Also, consider this a recommendation: DO NOT use Apple’s "Hide My Email" when creating your AWS Skill Builder ID. Learn from my mistake, it’s a huge trap!
For those unfamiliar, Apple’s "Hide My Email" keeps your Apple ID account active but replaces your actual email with a randomly generated `at privaterelay.appleid.com` address to forward messages. I have a habit of using it everywhere, so when I signed up for AWS Skill Builder, I automatically clicked "Sign in with Apple." Everything seemed fine - I studied hard, scheduled my AWS Cloud Practitioner (CLF-C02) exam, and passed it, paying for it out of my own pocket.
The nightmare started when I tried to claim my Credly badge. I realized that my Skill Builder profile permanently hard-locked my Credly badging email to that uneditable `at privaterelay.appleid.com` address, which silently drops all third-party verification emails. I was super hyped to showcase my result, but now my Credly badge is stuck in limbo.
To fix this, I registered a brand new, proper AWS profile using my personal email and password, and then submitted a support ticket to merge the old Apple relay profile into my clean personal account.
It’s been over 10 days now (submitted Aug 21), and I’ve been constantly checking my inbox with no updates. I really want to keep my momentum going - I'm fully prepared and ready to take the AWS Certified AI Practitioner (AIF-C01) right now. However, I’m holding off on booking it because I don't want to make an even bigger mess of my exam history until this merge gets resolved and I have a clean certification record.
Has anyone been in a similar situation and can share how it was resolved? What timeline or outcome should I expect, considering the email addresses on my two AWS accounts obviously don't match (one is a random `at privaterelay.appleid.com` and the other is my personal `at gmail.com`)? If any AWS team member happens to see this, I’d be extremely grateful if you could help escalate my case. I just want to clean up my mistake, get a clear picture of what happens next, and finally take my AIF-C01.
Thanks in advance!