Chipotle’s CMG new cheat code for share holders

[u/longhorn234]

I went in for an order today in New Jersey and noticed an interesting technique the employees are using. As they put a 3/4 spoon of protein in, they say, “Did you want to make that a double?”. Cunning technique because it puts the customer on the defensive if they feel the portion wasn’t fair. I jokingly made a comment (“Is that the go to line?) to the guy as he said the phrase to me as he did the 2-3 people in front of me and he denied it. Hopefully I wasn’t too hard on him. I thanked him after despite the skimp. I chuckled on the way out as he said it to the next couple customers. It’s just funny thinking about what the CEO said about asking for more vs what the customer experiences. I know the stores/employees are probably trying their best to increase margins for the shareholders/CEO. I guess the jokes on me though bc I’m out $30 for a couple half empty bowls 🙃

*edit I’m exaggerating. The bowls are delicious, just wish it was a more generous serving. Still love chipotle!

[u/Altitude528O]

And the customers applauded on your way out the door…

[u/Kyryos]

Yea same thing happened to me. I think I’m gonna take a long break after I use the rewards points I earned with the summer thingy. I ended up getting double and they actually did like 1.5 scoops extra but dam. The original was nothing.! A 6 oz scoop would be reasonable. 4 is too little

[u/Song-Super]

I don’t love chipotle anymore. I did. Now it’s slop. Same story as Panera and five guys. Sold out to corporations.

[u/Killshot_1 → u/Song-Super]

Ill get it here and there. Its definately lost its razzle dazzle

[u/Conscious_Side1647]

upselling is standard at alot of retail outlets? is this news to you?

[u/longhorn234 → u/Conscious_Side1647]

The upselling part in general? No. There were other parts of the experience which were new to me though