I might have purchased an incorrect CSP upgrade plan. I am a holder of a CLIP STUDIO PAINT PRO ver 4.0 perpetual license (For Windows 11), but I wished to upgrade to CLIP STUDIO PAINT EX VER 5.0 to access the animation features. On the website, I purchased to plan titled 'Clip studio paint - Update Pass (Annual)' as I believed that it was the cheapest way to access CSP EX. However, when I went to activate my license, I received an error message: "No serial number could be found to connect to the Update Pass". My questions are:
- Can this license only be activated if I have a CSP EX perpetual license, but not a PRO license??
- If not, how do I actually activate this license?
- If I can't actually use this, is it possible for me to get a refund since I haven't actually activated it yet? It was purchased via paypall if anyone is wondering.
I have looked through everything on the CSP support portal and nothing there seems to match my issue. I have sent an inquiry to CSP, but I haven't received a response as of yet.