Just thought I’d share my experience with this company. Absolutely disgraceful experience with parachute.com I paid $200 for a robe, and after the very first wash—delicate cycle, cold water, exactly as instructed—it started falling apart. The threads around the waist became loose, and it started to look like an experienced cat had scratched it for an hour.
I contacted customer service and was initially told that what I was seeing was supposedly “normal.” Seriously? If you spend your hard earn money on a robe, is this what you should consider normal?
I sent pictures showing the quality issue, and after my initial email, they simply ghosted me. I contacted them again and was told they would send a return shipping label. They never did.
I then tried calling during their advertised business hours, and nobody answers the phone.
This is an unacceptable level of customer service for any company, let alone one charging luxury prices. Honestly, I’ve bought cheap robes on Amazon that have lasted better than this.
$200 for a robe that starts coming apart after one delicate cold wash, followed by terrible customer service and no follow-through? Absolutely ridiculous.
Avoid this company at all costs.