I see several other posts about this on the sub. I ordered 2 pads with handlebars from the on July 6th. Had no updates for 6 weeks, sent multiple emails with zero response. Finally got a tracking number sent to me. UPS got stuck in Poland with a customs issue, had to go back to the seller for them to sort it out. Once again I send multple emails too figure out whats going on where my package is. Once it was returned to the seller, it took 4 more days for it to get sent back out, once again without and updates or reposnes.
It finally shows up at my door last thursday. Spend the weekend getting it set up and trying it out and one of the 2 pads is dead. Doesn't register on my PC at all. Tried all the trouble shooting I can find on their site and on reddit, just seems one of the boards is fried. So now my issue is, I have one week before I lose the ability to file a dispute with my credit card company. At this point i've spend 1500 bucks for one working pad and I'm pretty upset about it. I have emailed Iamats once again, but I dont expect any response or solution. So I debating a partial dispute for half of what I spent.
Has anyone else had quality issues with them, how did the respond in resolving the issues? I really dont want to dispute the charge, but I have 6 days before I lose the chance to and I dont want to be out almost 700 bucks.