r/DataHoarder • u/frodeskyinjapan • 17h ago
Question/Advice Crucial/Micron Japan refusing 4TB MX500 warranty
Looking to see if anyone else with MX500 4TB drives in hardware arrays is getting stonewalled on warranty replacements.
The Situation:
Drive: Crucial MX500 4TB 2.5" SATA (S/N verified defective with heavy physical sector degradation/POST lockups).
Status: Under active 5-year warranty.
Distributor (CFD Sales) & Crucial JP response: Stock is "exhausted" (I'm sure they have extra in storage "just in case") due to Micron exiting the consumer channel. Crucial JP support claims they are only a "troubleshooting window" and refers back to local distributor.
Remedy offered: A cash refund based on the original 2024 invoice price.
The Problem: Due to current NAND market pricing, a 2024 historical invoice refund doesn't cover half the cost of an equivalent 4TB 2.5" SATA TLC drive (like an 870 EVO) in Japan today. My array strictly relies on 2.5" SATA bays (M.2 slots are full), so an NVMe swap or taking a cash loss to downgrade capacity isn't viable.
Escalations to RMAdesk@micron.com and privacy@micron.com have gone completely dark for 2+ months. They're completely blackholing me.
Is Micron/Crucial doing this globally now—offering lowball historical cash refunds on EOL/withdrawn consumer drives rather than fulfilling cross-shipments or enterprise SATA inventory pulls? Has anyone successfully forced a current-market-value payout or B2B hardware cross-shipment out of them recently?

