r/Dell • u/Rich-Log4129 • 15h ago

Keys not working

I have an Inspiron 15 '3511 laptop that I bought in 2023 , Suddenly 6 or more keys stopped working then after some days they started working and it goes for months and now even 5 more keys stopped working line 1,0,g,h,window , scroll down and so on , I was facing trackpad issues but they fixed it as my laptop was under guarantee but now when I even call for general queries I only get one reply my laptop is not under guarantee....what to do?? Do I need to change just specific keys or whole keyboard

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u/erd00073483R 15h ago

I think you'll have to replace the whole keyboard/palmrest assembly on the computer. From the videos I've seen, you have to totally disassemble the laptop to do it. Parts People lists the Dell OEM keyboard/palmrest assembly for about $30.

If you don't know a lot about that, you might want to look at getting a shop to do it. In the US, I know Parts People repairs them if you are willing to mail the laptop.

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u/Rich-Log4129 15h ago

I'm from India... But thanks for the info bcz the keys are causing so many problems