Hey everyone,
I pre-ordered a Jolla Phone for €99 a while ago and used the email address I’m writing from. I paid by card directly on their website (not PayPal) and have proof of payment, but:
• I never received any order confirmation
• I don’t have an order number at all
• I wrote to Jolla support twice and got no reply
Important detail: I made a mistake when ordering — I didn’t create an account beforehand. However, during checkout (when entering card details) the site also asked for my email, and I entered the same one I’m using now. Later I logged into the shop with this email, but there’s still no order visible in the account.
Is this normal for Jolla pre-orders, or does it look like something went wrong?
Has anyone else experienced the same thing?
Any advice on what I should do next would be really appreciated.
Thanks!