I saw the post about Backcountry from 1 day ago, so I knew I had to make a post about this:
I ordered a Rab Generator jacket from Backcountry because my size was out of stock on the Rab website. Right away, I noticed they'd snuck in an $8.40 upcharge to a company called Seel for "worry-free delivery". They advertise it as insurance that guarantees you a refund if your order gets damaged or stolen...which every legitimate company already does for free. Off to a bad start. So I cancelled that order well within the window, and made another one, remembering to uncheck the Seel box at checkout this time.
Then I got an email from [service@backcountry.com](mailto:service@backcountry.com) saying I needed to call my bank and get an "approval code" for the purchase I just made, and that I would need to send them that code or my order would be cancelled. This sounded suspiciously similar to a 2FA scam, but I went ahead and called my bank, only for them to tell me they don't give out approval codes for purchases.
When I relayed this to Backcountry, their next idea was to put a $1-$3 charge on my credit card and have me tell them the exact amount. Still pretty weird but I did something similar when I was setting up Venmo, so wth, I still want the jacket, I said sure go ahead.
THEN they told me they were "unable to make the necessary updates to order #XXXX because it contains PFAs." ????? and they wanted me to order the exact same item again so they could "try to push it through." At this point, I let them know I had completely lost interest in ever doing business with their company again. For reference, I do live in a state that's banned PFAS in clothing, but Rab got rid of PFAS in their products last year, so this makes no sense.
Hopefully the pending charge on my credit card gets cancelled before I have to report it as fraud.