I have been dealing with my pins comments being disabled on Pinterests with no viable reason as to why and it is so annoying. I review the guidelines, look at my created pin, and am dumbfounded to see why the pins comments have been disabled. This has happened multiple times, but I have contacted the Pinterest team two times. On the one occasion the comments got turned back on, but this time around it did not.
When I contacted the Pinterest team, I only receive the same generic and unhelpful response. That is, "we turn off comments based on our community guidelines", THAT IS NOT HELPFUL. I need them to tell me exactly WHY the comments have been disabled because, again, as far as I see I do not see any lines being crossed with my pin.
If they can give a reason on why a pin has been deactivated, or deleted, then they should also give a reason as to the comments being disabled.
Very annoying app that Pinterest has become.