I am sharing my personal experience with Ukrainian plastic surgeon Volodymyr Sazhiyenko, full name Volodymyr Viacheslavovych Sazhiyenko. His name is also written as Володимир В’ячеславович Сажієнко in Ukrainian and Владимир Вячеславович Сажиенко in Russian.
My plastic surgery was scheduled for 3 September 2026 with Dr. Sazhiyenko at Face Up Clinic in Ukraine.
I paid UAH 2,500 for the consultation. I was then asked to transfer 30% of the surgery price to reserve the date. I transferred UAH 105,000 using the payment details provided to me.
I was not given or asked to sign a written agreement explaining the cancellation policy, refund conditions, or stating that the entire payment was a non-refundable fee for reserving the surgeon’s time.
Approximately one week before the procedure, I repeatedly requested the list of required pre-operative tests. I received it shortly before the weekend, although I was due to fly on Monday.
An ECG result led me to consult a cardiologist. Following that consultation, I was advised not to proceed with general anaesthesia or surgery until further cardiac investigations had been completed.
I informed Dr. Volodymyr Sazhiyenko and requested the return of my UAH 105,000 payment. He replied:
“No one took a deposit from you. You paid for services related to reserving my time. Please send the cardiologist’s report.”
I sent the medical report immediately and repeated my refund request. I received no further response from the surgeon.
After I contacted Face Up Clinic, I received the following message:
“Dr. Sazhiyenko’s lawyer will contact you.”
As of 1 September 2026, the UAH 105,000 has not been returned. I have retained the payment confirmation, correspondence, medical report, and the clinic’s response. If the money is returned or the situation otherwise changes, I will update this post publicly.
I am describing only what happened to me and am not making claims about other patients or Dr. Sazhiyenko’s surgical abilities.
Has anyone had a similar experience with Volodymyr Sazhiyenko / Vladimir Sazhiyenko / Sazhienko, Face Up Clinic, or a non-refundable surgery booking payment in Ukraine?
Edit: removed personal info