(reposted after acknowledging the rules!)
Hey all! Never thought in my 10 years on the platform I'd get this.
For context, I was bored and playing Blade Ball a couple nights ago when a player privately messaged me and offered to make a 3D render of my avatar. I was curious and pleasantly surprised, so I accepted. I added them on Discord and fell right into their trap. I copied and pasted from my inspect code... aaaand got my account yoinked. Apparently, this was a pretty common trap to steal valuable skins and items from games like Blade Ball, Blox Fruits, and MM2, but I guess I am a filthy casual and didn't see this scam going around.
I instantly got alerted by my security emails about an unauthorized sign-in across the sea, followed by 2 charges of $99.99 on my credit card. Lesson learned: do NOT save payment methods on your account, no matter how lazy you are 😭.
Roblox's policy states that charges cannot be disputed with your bank and only be disputed through support, as long as you haven't spent it. I got through to support, got my almost 200 dollar refund... but alas.
I got banned. Reason: repeated refund requests. For items bought on 8/31/2026 at 1:00 AM. WELL NO DUH, THAT WASN'T ME. But I think they automatically ban/delete accounts that get refunds to their bank.
Sent them an appeal of the ban last night, got an automated message that it was denied. I replied to that automated message, including the fact I wanted to speak to a human and sent screenshots of evidence, only to get this in return. Siiiiiigh. And I really can't tell if it's a human or not.
I'll give it a couple more days until my refund settles in my credit account, and try again through a content appeal.
I really do hope something can be done. Started back in 2016 with this thing, and I've spent hundreds on this account.
Any other advice or help would be appreciated!
TLDR: Roblox automatically banned my account after refunds, and still refuses the appeal even though I sent clearly pictured evidence to support my innocence :')