"some consumers still do not trust Revolut enough to deposit large sums — possibly because of a history of sloppy internal controls and risk management."
That's a quote from the article, and all the comments on FT are also calling out the non-existent customer support, aggressive and intrusive implementation of KYC and AML.
That's for all the people who claim that everyone who complains about getting stuck on the endless loop of dealing with AI chatbots it's their fault and they must have been doing something illegal, and that they personally had zero problems and Revolut had done no wrong, and they should deposit their life savings with zero issues!
Some people are actually might be using it for illegal shit, but their complete unwillegless to investigate properlly becuse it costs money so they would rather terminate accounts it's not a behavior of serious trastworthy financial institution!
I love the App, and I use it everyday, but we need to call them out on their absent customer support, especially for a company that holds our money!