Reposted from r/suppressors

Ordered on the 14th, i have been stuck in step 2 reviewing since then, called SS and was told my form 3 was approved, and shipment was waiting to be picked up by fedex, but my LGS doesn't even have my order in their records?

How is that even possible if they had to sign for the form 3

I've ordered two sliencers recently using the SS Kiosk at a gun Store. The entire process took four days and the silencer walked out the door with me. After seeing the AK Guy buy one from them, I purchased one directly from SS. I filled out the paperwork on August 13th in the AM. Later that day they did their part. The ATF had to approve the silencer being shipped to the store. The ATF approved the form three on August 18th. My silencer has been in the processing box since then. Today, it's September 1, 2026, two weeks to ship to the store. The AI dude has promised three call backs from actual humans, none happened. I called and waiting on hold for one plus hour and nothing. I called and left a message with the AK Guy running for Congress and nothing. Well, no more contributions for the AK Guy. Once they ship (if) to the dealer, I then have to wait for ATF to approve the Form Four in Michigan. Buy from the dealer and use their kiosk unless you like waiting for 3 weeks and counting. They have no customer service and they don't care!,

Ordered a can on the 13th that was in stock. Checked up on my order a few days later and noticed it was now backordered.

Called a few times. I was never closer than 400th in line. All emails went unanswered; except by their AI that promised to have a human respond. They did not.

Here's my issue: I don't mind waiting, but the fact that I was never contacted about it changing status or when it would be available was a little irritating; especially after they had already taken payment. I would've settled for a blanket email along the lines of 'We hope to have backordered cans back in stock in xxx weeks,' or even just a banner on the website that mentioned it (I know I'm not the only one).

I get it, they're super busy. But how far should our sympathy go for a company doing TOO much business? It's like feeling bad for your buddy who can't make it out to the bar because he's busy banging so many different chicks.

Anybody else in the same boat?

I ordered my can from SS on the 13th of August went from went from processing to dealer shipping back to processing. Customer service bot is not helpful.

If you were waiting on a can how long was the time from processing to you receiving it?

My order thats been on "Form 3 approved, shipping to dealer" for 2 weeks has somehow reverted back to step 1 "Processing". What in the world is going on over there?

I went thru my LGS on a Can that they didn’t have in stock so my LGS ordered it for me thru Silencer Shop. They said that their Form 3 was approved and that they were waiting on SS to ship it out. On the SS website it shows “No Orders” but my LGS says that it wouldn’t show on my end but it does show on their end. (IDK if that makes a difference or not). I recently saw that my LGS got a Can in stock at their store. How much of a PIA would it be to cancel my order that’s waiting shipment for the Can that’s in stock at my LGS?

New customer here. Is there any type of discount code offered to new customers? Thanks in advance.

I get it, tons of activity at Silencer Shop. I've been stuck like this for a week and my dealer has shared they have nothing on their side to do. Have other experienced this?

I tried calling SS, but gave up on hold for 97 minutes...

I should have bought a different model that was at my local store. They are powered by SS and it was a smooth process, this...nope.

The last week has been the same. Hiram is useless, no longer responding (ran out of AI credits?) and my order is stalled. What do? Order stalled almost a month. Next step is charge back.

If you have suppressors in a trust, do you guys plan on transferring them to yourselves under a 4473(if that becomes possible)? Or just kinda leaving it where it is? Ive been waiting on my first form 4 under the single shot trust and now my ffl is selling the under 4473s. Almost hope the form4 gets denied for some reason so I can just snag it with the 4473 lol. Over all curious on the thoughts of the masses.

My order was placed on 07/29, apparently my LGS FFL received it a week later without SS portal status ever changing. It’s been on their shelf for 3 weeks now and they say it’s in SS hands to resolve processing issue. I haven’t been able to get in touch with anyone at SS via phone nor email. I have patience but it’s worn pretty thin, feeling like this is just plain negligence at this point.
What should I do? Dispute charges with CC company for failure to deliver? Chill out and wait? This is my 13th stamp in a form 4 required state, so I’m not new to this process.

Just thought I’d share my timeline from ordering to fulfillment because I see a lot of posts expressing concern or frustration lately. Note I’m in TX but still had to Form 4. I ordered and paid through SS website on 8/13 submitted my Form 4, fingerprints and photo at my LGS with the SS kiosk that day as well. Received notification that ATF status was Submitted/In Process on 8/19. Received notification that ATF status was Approved on 8/29. SS sent an email stating that the suppressor is ready for pick up at my selected dealer same day. SS progress tracker in my dashboard was always correct and it never reset back to Processing like others have stated. So 16 days from start to finish, no complaints except having to Form 4 in the first place.

So now I don't know what's going on. S/N is still assigned, apparently.

Bought all my cans through them. Like them a lot. Simple, easy and lately was real fast. Bought a SilencerCo Scythe STM. Went local store on Wednesday, signed SilencerShop stuff & update pic on Thursday. Approved Monday morning. Pretty sure first one was near 1.5 years

Hey y'all, anyone else having a similar issue?

I bought a rugged obsidian 9 earlier this month and the process will not proceed past 'registration'

I keep getting this automated email from SilencerShop that tells me I'm missing my registration information, but when I go to my profile and check, it tells me that I have completed entering my registration junk.

I have been trying to get ahold of customer support for like, over a week at this point and haven't gotten through to them after about 3 hours of being on hold and several emails.

The only 'response' I've gotten is from their funny little AI Hiram, which has proven to be profoundly useless.

Pictures included:

first suppressor and form 4. the only form i’ve done has been a form 1 for sbr, does this mean the form 3 has been approved and i’m just waiting for them to ship to my ffl? it’s been like this for 4 days. how long does it usually take for them to ship to ffl?

4th NFA item with them and it has never did this. Check in all my devices to make sure it’s not glitching.

Over 17 hours on hold this week for 512 931 3288, option 2 as I was told I have to have 2 accounts merged.

Multiple emails to them. You'll get a response from Hiram - well that's their AI bot who hasn't "helped" at all.

Now I am getting emails to finish my profile and upload a photo and demographics. They're there already in plain site. Can't move forward with my purchase until I get 2 accounts merged??? which I never knew I had 2.

I understand how recent events have out pressure on the industry sellers but not reacting to it is worse.

Does anyone have a secret sauce to get a response from them? The NFA use to have me in jail, now it's Silencer Shop.

They have received a pallet from silencer shop looks like I’ll be picking up my supressor tomorrow I ordered around August 14th

Hours on phone hold, no answer.

Support emails are completely unanswered.

Even Hiram the AI replies only to the first email then ignores you completely.

I've gotten more support responses from businesses after they went bankrupt and let everyone go.

What's the best way to get someone from the silencer shop on the phone, or to acknowledge the reception of an email?

Do I need to light up candles and draw a summoning circle that looks like their logo?

Link - https://www.silencershop.com/storelocator

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