r/Starlink_Support Jun 11 '22

Contacting Support

18 Upvotes

https://support.starlink.com/create-support-ticket
https://support.starlink.com/tickets
(must be logged into your account)

OR

Go to the app or the web page when logged in. Go to Support then Troubleshooting. Click on a related subject and at the bottom of it there is a line "Did this answer your question?". Hit thumbs down. That will take you to a page where you can put in a ticket.

There are no known telephone numbers to call.

starlinkresolutions AT spacex.com is often suggested as an email to use, so far most people got not reply using it.


r/Starlink_Support Jun 25 '22

Introducing /r/StarlinkMarketplace. A marketplace for all things Starlink!

18 Upvotes

Due to increasing demand for a trading and buy/sell subreddit for goods and services related to Starlink, we are opening up a specialized subreddit:

r/StarlinkMarketplace

Please review the rules of the subreddit before posting, especially Rule 3: ZERO LIABILITY, ZERO GUARANTEES. We will lightly moderate the sub, but we will NOT provide any anti-scam buyer protection, that is beyond the capabilities of the moderators. YOU ARE PARTICIPATING ON THIS MARKETPLACE AT YOUR OWN RISK.

Please be aware of the risks of online trade before using r/StarlinkMarketplace, educate yourself on recognizing scams and do not engage suspicious offerings. To get you started, we provide a couple of links to relevant resources here.

We set up r/StarlinkMarketplace based on a couple of assumptions on what a marketplace subreddit for Starlink should look like. This includes restrictions on tradable goods and services, disallowing trade in general networking and computer goods (see Rule 2), to prevent bloat with respect to goods and services that are widely available.
In order to improve things, we will need your feedback. Please post here or preferably in the r/StarlinkMarketplace General Discussion post HERE.


r/Starlink_Support 11h ago

Should I buy a Starlink off eBay that is brand new?

0 Upvotes

r/Starlink_Support 1d ago

Password on new Starlink mini

Enable HLS to view with audio, or disable this notification

1 Upvotes

I got my new Starlink mini in the mail yesterday. The unprotected STARLINK network has a password. I have tried the factory reset. Yes it is my starlink I’m trying to connect to as I am in outback Northern Territory and there is no other starlinks near me. Any help would be appreciated


r/Starlink_Support 1d ago

Is Starlink Actually good for gaming in rural areas?

Thumbnail
0 Upvotes

Crossposting my question here incase anyone here can answer this?


r/Starlink_Support 1d ago

Starlink 5GHz High

Thumbnail
0 Upvotes

r/Starlink_Support 2d ago

Excess usage

Thumbnail
0 Upvotes

r/Starlink_Support 3d ago

Surprised this is rated bad

Post image
2 Upvotes

The unobstructed white is a wide open lake and the red is the woods (and cabin) behind it. Scanning from the end of my dock. Only other option would be to run it to the of the trees, I guess?


r/Starlink_Support 3d ago

Starlink router defective

Thumbnail gallery
1 Upvotes

r/Starlink_Support 3d ago

Can this be right? 30amps?

1 Upvotes

I have a little Bluetti Elite 30 as a UPS on my standard Starlink. It's 288 wh and renders a few hours of power, which is long enough to report the blackout and get an estimate of when power will be restored and, if necessary, fire up the generator. Because of the ineffiencies of DC-AC-DC, I've been looking at the Starlink DC-DC power supply. Seems useful, but looking at the specs --

https://starlink.com/public-files/specification_sheet_standard_dc_dc_power_supply.pdf

-- I see that the power supply wants 12-48 volts at 30 amps. I should be able to attach the transformer to the "cigarette lighter" output of the Bluetti and everything work tickety-boo, and, with the inverter removed from the circuit, get a substantial increase in runtime. But 30 amps? The Bluetti tops out at 10 amps DC. Does the specification mean no more than 30 amps? Does the ordinary Starlink power supply somehow cook up 30 amps from standard wall voltage?

Would like to get the DC-DC power supply to work. Don't want to burn down the house. And I cannot see how it needs this much juice, when the purpose is saving electricity.


r/Starlink_Support 4d ago

Starlink GPS retrieval on Local Priority plan

2 Upvotes

Hi. I got Local Priority subscription plan. How do I retrieve GPS data from starlink satellites via grpc api? If not, which subscription plan grants that functionality?


r/Starlink_Support 4d ago

Great speed improvement after software update.

Post image
12 Upvotes

r/Starlink_Support 6d ago

Starlink mini while underway in the ocean

Thumbnail
gallery
32 Upvotes

I set up the Starlink and told my dad there is no way the Starlink is secure enough underway (main reason he wanted to use it) with the current setup because the backing just slides in and has a mechanical kind of clip in.

Is tethering the Starlink with a strong wire to the mount then using the tie down in the 4th picture safe enough? I would have the metal part on the back end and then have two wraps around and over each side of the backing


r/Starlink_Support 5d ago

Looking for suggestions on a vehicle Starlink mount

Thumbnail
1 Upvotes

r/Starlink_Support 6d ago

Red lights and unplugged/reboot errors

Thumbnail
1 Upvotes

r/Starlink_Support 9d ago

Bought Starlink 200mbps

3 Upvotes

Befoe I had shit WiFi with 10mbps cap which I was paying $60 month for now I have Starlink for $85
Clear view of sky download speed avarge 145
But downloading videos off the internet takes 2 hours for a 2.2gb video. I’m losing my mind over here. I go to my girlfriends house who has fiber and her down load speed is average 250mbps I was able to download another 2gb video in less then 5 minutes at my house I have only my tv and my phone connected and using WiFi right now and my grandfather that is using the tv is only watching YouTube at 720p.
None of this WiFi makes sense to me.
Ip dhhs webnet bandwidth tx rx rate ping
Snr mcs index -70dbm spatial streams holy shit what can I do to fix this.


r/Starlink_Support 9d ago

Ran over my cord and ripped it out of the unit question

Thumbnail
1 Upvotes

Long story ran over my cord. It did not cut the cord, but it ripped the cord out of the unit that is outside..

I placed it back in and it doesn’t work. I inspected the inside of the port and it does not appear to be damaged

I have verified multiple times that the cord is not cut or crimped. I have reset the unit router multiple times.

Does anybody have any suggestions before I buy a new cord (it will require me to drive an hour to get a new cord or wait two days to get one shipped)


r/Starlink_Support 9d ago

Gen 2 cables

1 Upvotes

Are there different versions of Gen 2 cables?

When my house was built two years ago I had a starlink cable installed from an interior closet to the soffit under the edge of the roof. It was Gen 2, which was the current version at the time. The cable runs through the walls and joists and can’t be removed.

Now I tried to install a gen 2 articulated starlink system that I purchased. Using that installed cable the router will not connect to the dish. The system works great when I test with the cable it came with.

Might the installed cable be a different version? In which case I would need a different Gen 2 system to work with it? Or is it just a defective cable and nothing I can do about it.


r/Starlink_Support 10d ago

Purchasing a plan only gives me $130 month plan

3 Upvotes

I was checking out purchasing a residential Starlink home internet plan. I put in my address and it starts out with the $130.00 plan and the options I can choose. It has drop downs for the other two speed plans, 200 and 100 mbps. But I can't see where to select those. When I click on checkout it's always the $130 plan. What am I missing? Thanks


r/Starlink_Support 10d ago

Error Activating Suscription

1 Upvotes

Has anyone encountered this error message while trying to activate a Starlink subscription?

“ Business Name Required” while entering credit card information


r/Starlink_Support 10d ago

Issues with WiFi calling?

1 Upvotes

Not 100% sure what the issue is caused by so I’m seeing if anyone here has had something similar.

We had Starlink installed a few days ago to replace EE. We got rid of our landlines under the presumption WiFi calling would work on the mobiles. We all have IOS phones with O2 as our providers, all with WiFi calling allowed in our contracts.

Simply put it doesn’t work. Cannot receive or call anyone with the phone app. WhatsApp works but obviously can’t call everyone with WhatsApp.
I’ve looked into changing DNS settings. Rebooted the satellite, rebooted the router, no joy.

Grok on the app in support says it must be an O2 issue with them having a geolocation or IP ban and to call them Monday when open.

Anyone had an issue similar?


r/Starlink_Support 11d ago

Is this Starlink hardware?

Post image
24 Upvotes

I had a remote construction project which used a Starlink system for internet. Once rhe project was complete I asked for the Starlink system to be dismantled and shipped back to the head office. This is what arrived. Is it Starlink hardware? I was expecting to see Starlink branding everywhere but I see nothing


r/Starlink_Support 10d ago

90 day period

0 Upvotes

For the 90 day period before transferring I’m wondering if customer service will be able to speed that along because my dad purchased one for me but it’s locked to his account for the next 90 days any advice on this situation?


r/Starlink_Support 10d ago

Parts

1 Upvotes

Okay, what do I need for starlink? I get the kit, mount it to wherever, so it's got a clear view of the sky, run the cable into the house. And then what just a regular router?

And should I go permanent or portable?

What's the difference is between permanent and portable? I do realize permanent means it stays there forever, and portable means I can move it from spot to spot. But what other difference is there? To me, it would make more sense to get a portable unit. And I could literally take it with me anywhere if I wanted

And last question, do you honestly get a 100 megs down most of the time.

I am in Ontario Canada

Thank you


r/Starlink_Support 11d ago

My Starlink account was suspended due to suspected unauthorized resale — looking for advice from anyone who had a similar experience

1 Upvotes

Hi everyone,

I’m looking for some advice from anyone who has dealt with a similar Starlink account suspension.

One of my Starlink accounts has been suspended, and Starlink Support told me that the account may be associated with suspected unauthorized resale.

They are currently asking me to provide additional information, including:

Whether I manage accounts for other users

Whether I make payments for other Starlink accounts

Where the equipment was purchased

Whether the service is being used for business purposes

Whether the phone number, email, shipping address, and payment card belong to me

Government ID and a photo of the payment card (with only the last four digits visible)

I want to cooperate with Starlink and resolve the issue, but I’m not sure what information they are actually looking for or what the best way to explain the situation is.

The equipment involved was purchased from a retail store in Dubai rather than directly from Starlink.com. Some of the equipment is used by other users, including fixed installations and mobile/vehicle use.

I’m not trying to misrepresent anything to Starlink. I just want to understand what their concern is and what the proper way to resolve the suspension would be.

Has anyone here experienced something similar, especially:

An account suspended for suspected unauthorized resale

Multiple Starlink accounts being managed or paid for by the same person

Equipment purchased from a third-party retailer being flagged

Being asked to provide ID and payment-card verification

Successfully getting an account reinstated after this type of review

If you went through something similar, I’d really appreciate hearing what happened and what information Starlink asked you to provide.

Thanks in advance for any advice.