r/Starlink_Support • u/bumpercars2 • 9d ago

Gen 2 cables

Are there different versions of Gen 2 cables?

When my house was built two years ago I had a starlink cable installed from an interior closet to the soffit under the edge of the roof. It was Gen 2, which was the current version at the time. The cable runs through the walls and joists and can’t be removed.

Now I tried to install a gen 2 articulated starlink system that I purchased. Using that installed cable the router will not connect to the dish. The system works great when I test with the cable it came with.

Might the installed cable be a different version? In which case I would need a different Gen 2 system to work with it? Or is it just a defective cable and nothing I can do about it.

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u/MoonlightSavingsTime 9d ago

I am not aware of any cable differences for the Standard Articulated (Gen2 Router/Rev3 antenna) systems.

If the one you bought works fine with the cable you have with it it is likely that either a rodent has chewed the cable in the wall somewhere, or the connector has corroded from being in the open air.

I had a mouse chew the cable directly where it passed though the hole in the floor once and it was only installed less than a month.

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u/pelllylulbs 9d ago

maybe its just got stage fright or something