Hey everyone,

I've been thinking about a question related to the EU Cyber Resilience Act (CRA) and wanted to see if anyone from Supernote — or anyone with solid knowledge of the regulation — can weigh in.

Quick context for anyone who hasn't followed this: the CRA has been in force since December 2024. Vulnerability-reporting obligations kick in starting September 2026, and from December 11, 2027, all "products with digital elements" newly placed on the EU market must be fully compliant (CE marking, a duty to provide security updates for the expected lifetime of the product — at least 5 years — documented vulnerability management, etc.).

Supernote has built a lot of its reputation on rolling out new features gradually via firmware updates rather than shipping everything finished out of the box.

My question: what happens to that strategy once the CRA is in full effect?

Devices placed on the market before December 11, 2027 don't need to be retroactively made CRA-compliant — unless there's a "substantial modification." What exactly counts as a "substantial modification" isn't fully settled yet; the EU is still rolling out guidance documents on this.

If a major functional update (new AI features, new connectivity, bigger system changes) were classified as a "substantial modification," Supernote would have to bring that device into full CRA compliance retroactively (conformity assessment, documentation, possibly a new CE mark).

Pure security patches are presumably not affected, but the line between "just a bugfix/security patch" and "functional expansion" has often been pretty blurry with Supernote's updates.

So does this mean that once the CRA is fully in effect, already-sold devices will keep getting security patches but effectively stop getting real new features, because that would open up a compliance can of worms? And would new devices launched after 2027 need to ship complete from day one, since the "deliver later via update" approach becomes too much of a regulatory risk/burden?

Would love to hear from Supernote directly, or from anyone who understands the CRA in more depth. A lot of us bought into this ecosystem partly because of the active update policy, so an official statement on the long-term strategy would be genuinely useful.

Edit

It could have all gone wrong. I recently ordered some pens from the Supernote store and included two refills. The idea of making a DIY pen was irresistible, so I chose the G2 Pilot body as my clone. All I needed was the 3D print insert. There was only one person on Etsy who seemed to control the Supernote inserts market, but postage ended up costing more than the insert itself.

A sub-3Dprintrequest came up with a solution and within a day or two, I had the 3D parts. However, assembly was a disaster. The refill was jammed in its new sleeve and the fit in the G2 clone body was so tight I couldn’t push it down.

I decided to give it another go after a few days. I soaked the refill in hot water to soften the 3D shroud and gently pulled them apart. Then I sanded down the outside and centre stem of the shroud with fine sanding paper and round point files. After about half an hour, the mission was accomplished. The assembly was complete and the refill looked like any other G2 pen. It clicked perfectly, revealing the fine ceramic nib. It writes as expected but lacks the heavy HOM2 feel. It’s perfect for my EDC carry for my Supernote.

One lesson learned is to always avoid touching the copper ERM wires near the end of the nib. I even shocked myself that I hadn’t done this.

If you’re interested in trying this yourself and you’re in the US, order the 3D mod part from the Etsy guy. There’s only one person who seems to control the Supernote inserts market there. Elsewhere in the world, 3D print designs are readily available online. And that sanding was incredibly small – tens of a millimetre. Good luck!

How long does it take to ship product? I ordered a manta, I’m in US . I’m still in preparing for shipping phase.

I just bought my Supernote Manta and had to spent quite some time to figure how send pdfs from my phone/macbook to supernote. The partner one doesnt seem to have a good UX around it, quite difucult to use it tbh. Is there any open-source alternative for it?

I dropped my pen the other day and it hasnt acted normal since. I tried adjusting the behavior 4 and I didnt notice any difference. It no longer registers a pen stroke unless im pressing into the screen. I cant just whisp away with the pen and have to use a heavy hand. Is this fixable or do I need to drop some dough on a new pen. If so which one do you guys recommend? I like to do thumbarounds as a fidget and the pushup pen is kinda noisy when Im flipping it around. (The reason I dropped it was because of a failed thumbaround above the cement classroom floor)

hi

i excitedly installed the plug in software yesterday (via mac) - since then my nomad won't start. trying to reset with the power button brings up the power up/restart button which doesn't actually let me follow through with one of these options and restarting again brings up the supernote icon and nothing further happens. Can someone help? I have emailed supernote support this morning but no response yet :(

When I received the supernote, I opened the back and when sliding it back in, one of the plastic notches that hold in the back snapped off. This makes it so the back will now not hold flush to the tablet. I have had no issues with it, but now another section of the back tray is starting to bend away from the tablet. Is there a safe tape that I can use to place on the back tray to prevent dust?

I love my supernote manta and use it frequently. However, the digest feature is incredibly frustrating and unintuitive. I write a lot of brackets and parentheses for math and science topics. And the workaround of breaking up my stroke to bypass the digest recognition is simply put, terrible design. Is there no way to turn this feature off? Seems a bit ridiculous to not have a toggle option for something like this. Thanks!

I can't, for the life of me, figure out how to restore the nice sensitivity of the pen function with respect to stroke pressure, while not having issues with contact writing.

Can the team help.me.fix it, or send me a different stylus to see if the stylus is the issue?

Edit: yes, I am using the right type of pen inside the software. I can still make it be sensitive to pressure by changing the non-contact writing settings, but then the pen behaves badly, with non contact writing. So, fixing one problem causes another.

Hi all,

I created a planner and reaching out to see if anyone can test out the planner on their Supernote device. If yes, can you please PM me.

TIA

Ruby

Hey friends!

I have been trying to figure out how to get the plugins on my Supernote since this was Beta and I have yet to figure it out.

I've followed YouTube tutorials, the FAQ, etc.

I don't know where I'm lost at... but I'm lost. I've finally decided it's time to admit defeat and ask for help.

I have Inkhub and use stickers and templates regularly from Inkhub.

I just don't understand how to find/where to find plugins and then what to do with them once I've found them.

Would anyone be willing to walk me through this? It may take some handholding, and for that I apologize.

Thanks friends!

Eta: I have a Manta :)

Is this something possible or am i missing something? I added a comment, and a digest, but can't see how to export the file with these added so they can be read in other apps. Is this possible or do i have to separately export the digest on its own?

Also, when i handwrite a note over the pdf, and lasso it, i don't get an option to add it to digest, only to cut, keyword, copy or delete.

Also not possible?

Apologies if this is all simple, still learning how to weave in pdf/doc/digest into this workflow