r/Tempe • u/magickmouser • 8d ago

Pain points with Quantum

I currently have Quantum which should be the best option, but we're struggling with constant service outages and after having technicians over multiple times with no answers, I'm ready to look at alternatives.

Pain points:

- supposed to get 940 mbps, only getting about 200. (No furniture or walls blocking signal, devices are only 10ft from router & modem)

- losing signal multiple times a day every day for the past 4 weeks, takes anywhere from 5 mins to 2hrs to get back online.

- technicians have come to the house 3 times now and each one couldn't give me an answer as to why this is happening

What we've done:

- inspected the actual fiber cables, they're in good condition

- replaced both modem and router, and tried a 3rd party router, no improvement/changes

- moved location of router to top of bookshelf, no change.

My research:

- cox doesn't service my neighborhood

- quantum and century link is owned by at&t, so service would be the exact same

- we're looking at T-Mobile 5g, but have no idea what the actual specs are as the site is vague.

If y'all have any ISP recs, I'm open to suggestions because this ain't it!!

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u/Weekly-Preference-31 8d ago

  1. WiFi or plugged into the router with an Ethernet cable?

  2. What type of devices (phone, laptop, desktop, TV, tablet, other)?

  3. If WiFi what band are you using? If on 2.4 then you are stuck with the 200-700 range. If in 5 then 1000+. This is in general. Also 2.4 will get some interference from other electronics.

  4. If WiFi try plugging into the router with an Ethernet cable and try again.

1

u/NoNeedforTagline 8d ago

What does the stability of the wired connections look like ?. If it’s stable wired then you probably just have lots of local signal noise. That’s when the techs need to whip out a signal meter and measure the spectrum so you set your base station up with a nice clean (or at least slightly less crowded) wireless chan/band.

1

u/dmackerman 8d ago

What speeds are you getting with wired Ethernet?

We’ve had Quantum for a few years now. Most reliable internet I’ve ever had. I think we’ve had a total of one outage and it was maybe 5 minutes.

Are you using an all in one gateway+wifi router? I highly recommend getting a high quality WiFi 6 or 7 compatible router.

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u/markenyou 6d ago

If you've already replaced the router AND tried a third party one, I'd stop letting them blame your equipment lol