I purchased tickets for Bruno Mars during presale. When I purchased them there was no warning saying the seats were obstructed view. It was only when I got to the venue that I saw my tickets were obstructed view. My view was blocked by a large speaker at the top of a column. Honestly, if my view was little bit lower and I could see through the frames of the column I would have sucked it up. I went immediately to Guest Services and they were no help. They were not allowing upgrades or exchanges, I have proof of this.
I then called Ticketmaster, while at the concert, and asked for a partial refund because as per their policy obstructed view tickets are labeled as such at the time of purchase. They denied my request. I asked for an escalation. They then sent an email the following day saying they couldn’t give me a refund because they event organizers were not allowing refunds. I called again and requested and escalation again. They said someone would reach out in 24-48 hours. I have not received a response. I even called the venue’s guest services and left a message. No response.
So I am wondering if I should just dispute the charge with my bank. I am worried because I have tickets to Harry Styles and I don’t want my account to get banned.