I'm in a bit of a frustrating situation and wanted to check if anyone knows Big Al's return or exchange policy for a tank that's been set up for less than 7 days. I was explicitly told by a staff member that a 1 gallon tank was "more than enough" for a betta fish... They really pushed me into buying it. Since getting it home and doing my own research I’ve realized 1 gallon is way too small and I desperately want to upgrade to at least 5 gallons...
When I went back to the store... there was no clear return policy posted anywhere and the staff told me that because I had filled it with water, I couldn't just do a standard return. Instead, they said they would work with me on getting a discount on a new aquarium but then they only push me into buying an expensive $179 saltwater tank setup instead of a simple tank for a betta.
Has anyone had any experience trying to return or exchange a tank that has already been used for a few days?
Thanks!