I'm curious if Virgin's casino comps are just WAY stingier than other lines, specifically the Royal group of lines. I'm not referring to the guaranteed annual offer at certain levels, but more random offers.
I've heard with Virgin they already aren't very proactive in sending out offers and you should contact them to see if you qualify for anything. I don't care about the casino myself, but my wife loves the slots and I'll join in. On our last cruise, we racked up just under or over 3,500 points. We had 2 other cruises in the current casino year, with much lower play. Probably 600-800 points each. I reached out to the casino, which gave me a request form to fill out before being told I wasn't eligible.
On the other hand, I have 700 total points for the current year with Royal. Last year I think I had around 400-500 points. They accrue at the same rate for slots. I am constantly bombarded with casino offers ranging from free interior cabins on old ships to free ocean views on Oasis class ships. I even had an offer for a free cabin for two on a 3 week trans-pacific cruise.
We largely switched from Royal to Virgin because we prefer the food and vibe, and at the time Royal's pricing had gotten insane and Virgin's was reasonable. Not that the casino considers it, but we also have sailed entirely (4 times) as MRS. We are dumping a ton of money into these cruises, and my wife is dumping money down the slots on top of it. I can justify that in the past with she's having fun and we'll get casino offers out of it. But the tightness of offers from Virgin is driving me back to considering Royal or Celebrity, or someone else entirely. Not to mention as I look up future cruises, Virgin now seems to have priced itself not just above Royal, but well above Royal, Celebrity, even Explora and SilverSea in some cases when you consider RS or MRS. I know our casino points aren't high in the grand scheme of things, but considering they are significantly higher than Royal, who is constantly sending offers, and the amount we spend on MRS (not that it is considered), I'm a little annoyed we can't even get an offer for an interior cabin.
Am I crazy in thinking Virgin is this stingy with their casino offers? Has anyone else had luck waiting for offers to come via email? With the lack of offers relative to Royal and the amount of money being sunk on these cruises, I'm at the point of telling my wife we can either do Virgin but not touch the casino, go back to the Royal group and keep rolling in the offers, or just try someone entirely new like Explora.