SN#: 01764

Our family recently moved to Iowa from California and only used to shop at Walmart for the prices alone. Our local Iowan Walmart felt like a huge upgrade.

Firstly, our Walmart keeps the shelves nicely stocked and was much, much cleaner than our Californian Walmart. It was "Target" organized, and made us able to identify and purchase items easier. It didn't look like a tornado hit our store!

Secondly: Holy cow! Certain Walmart items we identified were less than half the price of the initial price. Dude Wipes! The exact same thing at more than half the price. Fleur de Sel! I couldn't believe Walmart caught up and recognized that this was this was a favorite (and fancy) salt and, again, was sold at half the price. Face scrub and moisturizers? CeraVe and Neutrogena items sold at half price! Our store sold some items I would ordinary buy at full price. This was refreshing.

Lastly, and the best part of our experience was Tori: the woman who checked us out. California was sometimes a very rude experience. I'm a disabled veteran, and the last thing I need is added stress. I'm very rarely so impressed during checkouts. She created real and kind dialogue. I guess they consider it "Iowa nice," but she very much exemplified that niceness. It ended our pleasant shopping day (buying shoes from Famous Footwear, luggage bags, getting food out).

A store that doesn't look like there was a dumpster tossed all over the place, startling prices that honestly amazed me, and an "Iowa nice" checkout where Tori created actual dialogue:

**That's what will keep me shopping at Walmart.**

Disclaimer: I do not work at Walmart.

This is a question for anyone who cancelled a delivery and then had the bank still process the amount, even though Walmart said they lifted the hold amount. What did you have to do to get the money refunded to your checking account? Who was responsible for the mistake--Walmart or your bank?

Problem: Placed a Walmart + delivery order in mid July. Paid using my bank debit card. Cancelled the order due to bad weather. Saw later that even though Walmart is showing the order was cancelled, the bank still processed the hold amount.

Walmart said weeks ago they cancelled the hold. Have repeatedly contacted bank using their online messaging service for a specific transaction. They said they were checking it out.

Finally today, they say Walmart has to contact them about the matter since they didn't release the hold. Walmart says they can't do so again since the order was cancelled and the hold amount cancelled.

I ordered two items in electronics. They were both in my cart at the same time. When I went to check out the checkout page split my order. I was charged a fee for having an order under thirty five dollars.

I chatted with a human online on their "chat with us" page. They did not have the option to reverse the fee. They were quite apologetic, but it's a flaw in the ordering system on the website.

I told her that I will have to rethink ordering from Walmart again or staying a Walmart+ customer. Now that I am here and I'm reading some of the

problems with Walmart+ I'll probably drop it.

I want to add that i've been buying items off walmart dot com without being a member for a couple of years. I never encountered any problems before. But i've also never ordered this high value of an order before either. I just paid the fee. I was trying to save money by signing up for walmart +