Hello!

I actually have an official ticket raised on this (07357157); but it doesn't seem like the support folks are going to engage on my problem, which seems weird to me.

I have an Intel NUC12 PC which I'm dual-booting, between Windows 11 and Fedora, although I'm using Windows the vast majority of the time. Fedora is just for testing things. Both operating systems are sharing the same SSD, and I've been backing up the Fedora partitions on the disk for months just fine, using a scheduled backup within ATI installed on Windows.

Recently, I installed a 2nd SSD, dedicated for SteamOS. Now, I'd like to back up that entire disk using ATI from Windows. That's it. But, ATI won't do it.

SteamOS is comprised of eight different partitions on the disk. There's an EFI system partition (ESP), two small efi "slot" partitions, two root partitions, two var partitions, and a home partition for persistent data. The "pairs" of partitions come from an atomic A/B slot layout. One slot is active at any given time, each with its own efi/root/var partitions. OS updates are applied to the inactive slot, and if successful, the OS boots that updated slot. If there's a problem, there's a "known good" slot to fall back to.

Finally, the problem. ATI is choking on those two efi "slot" partitions (they are each FAT16 and 64MB in size). If one or both of those partitions are selected as part of the backup (which is using sector-by-sector mind you), ATI aborts the job with a bogus "locked volume encrypted with BitLocker" error message. My Windows partition on the other disk is indeed BitLocker encrypted, but the partitions on the SteamOS disk are absolutely not. There is no encryption used on the SteamOS SSD whatsoever.

If both of those partitions are excluded from the backup, the backups works fine. But, that defeats the purpose of conveniently using ATI within Windows, because I can't capture the entire disk. As trivial as those partitions might seem, they're important. I don't really want to use some special workaround to get them backed up independently of the ATI job. I feel I shouldn't have to do that.

Now, the rabbit hole actually gets deeper. I also have an Intel mini PC I use with our TV and sound gear in the family room. That mini PC also has two different SSDs, one for Windows 11 and the other for SteamOS. I have the same version (latest) of ATI installed within Windows 11 on that one as well, and it also has a scheduled backup task to capture that SteamOS disk. On that computer, the ATI backup works fine. All eight partitions are captured, having no problems on the same two efi "slot" partitions. The Windows disk on this computer, is not BitLocker encrypted. However, that should be irrelevant.

On the NUC12, ATI is having some sort of "detection" problem when it interrogates those two efi "slot" partitions. I would think the Acronis dev folks would be interested in fixing that, as it seems like a trivial issue to address. Do you agree, or am I expecting too much?

I do recognize that I'm probably the only person in the world, using this specific combination of elements together. But, is it really that exotic?

Thank you for your time in reading this!

NOTE: I posted this on the Sysadmin subreddit as well.

I'll give you some context of our setup.

• Scale Computing cluster (HE550)
• Acronis Cyber Protect Cloud (backups go to a Synology box on-premise and then ship to Acronis' cloud)
• Windows Server 2022 Datacenter VM with UEFI+vTPM

We have found that any current product VM's when restored, always show the following error:

https://imgur.com/a/cZ5TCGw

The only way to get the VM to boot properly is either disabling Secure Boot. If you want Secure Boot to work properly, you have to Reset the keys.

Been working with Scale and Acronis support for almost a month now and no resolution.

I've even gone as far as creating a slew of test VM's (with different setups) to replicate it, but when restoring brand new VM's the issue doesn't persist. I thought maybe it was Sophos causing the issues, so I created a test VM that was domain joined and had Sophos installed. Restored it and no issues.

When restoring VM's that were created as UEFI no issue. It's when the vTPM is added. Still not sure if this is the culprit.

Looking for any insight.

Thanks.

My old laptop died. I got a new one. When I install Acronis it will not take my license (I did have the maximum number of licenses in use before that old laptop died) and it put me on a 30 day free trial. The solution on the Acronis Support web site goes to a dead page. All the other solutions I have found (Google) do NOT work.

How do I transfer a license from a dead computer to my new one ?

Hey guys,

Working at a MSP and we're having a few issues its been ongoing for ages so isnt linked to Agent version from what I can tell. at the moment we are on the latest agent version available.

So summary of issue:
- Devices that are online are showing offline in Acronis preventing patching and remote access.

Manual Fix:
Usually a reboot resolves this but thats alot to ask everyday for tons of devices.

Fix attempt:
We've tried to deploy a detect and remediate script to address the services that have crashed to try get them running again without the need for user intervention.

It works abit but not always.

Has anyone had this issue and managed to resolve it?

The 2025 version of True Image does not support OAuth2. When will this likely be corrected ?

I was shown a "backdoor" way of getting backup notification, but I lost it ! Does someone know the trick ?

I just discovered that Acronis is NOT backing up my USB "thumb" drive (D:), which is plugged in 100% of the time ! How do I validate/edit what device are boing backed up

It is NOT in the exclusion list !

Is there any news on when Web Restore will be available again? I read somewhere here on Reddit that it would be done by the end of July, and it’s already mid-August.

We are investing into tf deployments a Lot

Is there a terraform Module for acronis?

​Can Acronis Cyber Protect handle local on-prem destinations for M365 mailboxes, OneDrive, and SharePoint, or does it strictly require cloud storage for those workloads?

Hi everyone,

We back up our local servers to a local QNAP NAS (and cloud). We regularly run into an issue where Acronis fails a backup, claiming the target storage is out of space—even though the QNAP clearly shows ~5TB of free space available.

It seems like Acronis is either failing to detect the correct target size or hitting a pre-allocation threshold before starting the backup.

• User/folder quotas: Checked (none applied).
• Target type: Local SMB/NFS share on QNAP.

Has anyone seen Acronis misread QNAP destination space or know if there’s a setting/buffer threshold causing this?

Thanks!

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Can you put both acronis true image recovery and universal restore on the same usb stick

Does anyone have experience storing Acronis backups on a Synology shared folder with Synolofy checksum data integrity turned on? Did it affect performance at all? I am not sure if it is even a supported option for TIBX files. The whole point would be so we can turn on data scrubbing to ensure integrity outside of Acronis validation plans. Any information would be great. I put a ticket in with Acronis but I am not sure they will be able to answer this question.

I usually just click the icon to see if backups exist:

"Das Backup wurde erfolgreich erstellt" = "The backup was created successfully"
It always shows day - month - year.

Today I actually opened up Acronis and saw that there was a red dot with a cross indicating that the last backup failed. There was also a message saying it failed. When I look ad the recent activity I see no errors just that the last success was in April.

It did not create any backups since April and did not inform me!

WHAT THE FUCK???

So I started it manually and now it's creating that backup. There was no actual issue. I don't see any reason why if didn't actually do the backups for three months. The only difference is that this was started manually. It's pure luck that I noticed this. Why would it report success when there is no backup?

I checked my NAS where the backup is stored and I saw that no files were created or modified since April. Now it is creating a backup so the files are modified.

What is going on here? Why would it show it as a success when there was no backup?

It's not possible that I'm confused with multiple backups. This is the only backup plan I have on this device. It's the PC that I have since 2024.

And it seems that in June it only tried once even though it should try every week. The important data is backed up in the cloud, but this is the backup of the system, but this is scary. Shouldn't it report such issues clearly?

Acronis True Image 2026 Full Guide Informaion

https://www.youtube.com/live/5ayn_B2wpTw?is=MAcYfZyz6xxUc1eU

Acronis True Image 2026 Best Backup Settings

https://www.youtube.com/live/_ViMkyZBVs4?is=IZk4wLNSt6O747C7

My own videos

If anyone wants to share my video and put on your social media your welcome to

So it helps my channel

I have 2 full videos on my youtube channel

1 full guide information

1 best backup settings

Am i allowed to share the links in this group to help people out

Please let me know thank you

I'm using this for the first time and am not sure if it's behaving properly.

Backup scheme:

- Incremental

- Create a full version after every 10 incremental versions

- Weekly schedule (Sunday 3 AM)

- "Do not delete the first version of the backup" is checked.

On Thursday I manually created the initial backup. It completed as a Full backup.

The first scheduled backup ran Sunday morning. I expected it to be Incremental, but the Activity tab says it was also a Full backup.

Activity:

- Jul 23 - Method: Full

- Jul 26 - Method: Full

The destination now contains:

MyGAMER.tibx

MyGAMER-0001.tibx

Is this expected behavior? Does the first scheduled run intentionally create a second Full before incrementals begin, or is something wrong with my backup chain or configuration?

Thanks!

Title. I searched the support website and Google. Search engines are garbage these days, so no surprise I didn't turn anything up there.

I'd like to modify my current backup schedule in True Image to stop backing up some locations, and start backing up others.

Omdia recently evaluated 15 managed backup and disaster recovery vendors. Only four retained Champion status from the firm’s previous report. 

One of them was Acronis. Read the report to find out why.  

The Omdia report looks not just at backup features but also at partner strategy, innovation, execution, ecosystem feedback and business momentum. That’s important for MSPs because the value of long-term investment in a BDR platform matters at least as much as a list of features. 

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Read the blog post 

Is anyone else unable to reach the partner portal? SSO was working great for me until yesterday. Now it all just loops back to the cyber protect console. I’ve tried the login screen at partners.acronis.com and also the left have nav “Partner Portal” link in the console. I can’t create a ticket for it because the “Support Portal” link in the console also just loops me back.

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Getting this error when clicking the training tab in Partner portal:

"Your account is currently limited

To regain full access to your account please update and confirm your Partner Passport information."

When I get redirected to the partner passport page, all the fields are filled out. What am I missing?

The installer fails instantly with an error about C:/ProgramData/Acronis needing Administrator only permissions. Tech support was supposed to contact me, but has not after ten days. I have used Acronis for over 25 years and have never had a problem before.