It took me almost 8 months and 15 Apple Support tickets to prove who I am for the Apple Developer Program
I'm a citizen of Bosnia and Herzegovina, but I live legally in Croatia.
I have Croatian residency, a Croatian bank account and a registered business in Croatia.
What I don't have is a Croatian national ID or Croatian passport, because I'm obviously not a Croatian citizen.
That distinction somehow turned into an almost 8 month Apple Developer enrollment saga.
I was trying to enroll so I could publish an iOS app I had already finished.
Apple kept asking me for Croatian identification.
I explained that I'm a Bosnian citizen legally living and operating a business in Croatia and provided the Croatian residence document issued to me.
Rejected.
I opened a support ticket and explained it again.
Same answer.
Another ticket.
Same thing.
By the time I reached ticket 14, I was basically going in circles.
The strange part was that the app itself was completely ready.
Eventually a friend opened a Developer account and we submitted the app through his account.
Apple reviewed it and approved it without any problem.
So the app wasn't the issue.
My identity was.
Then came ticket number 15.
This time I basically begged them to let me speak to an actual person who would read the whole situation instead of sending another version of the same response.
And finally, someone did.
They understood that I am not claiming to be a Croatian citizen. I am a Bosnian citizen with legal residence and a registered business in Croatia.
Suddenly, the problem that had lasted almost 8 months could actually be solved.
I now finally have my own Developer account and can be myself again instead of publishing through someone else's account.
Has anyone else here had an Apple Developer identity or enrollment issue that took an absurd number of support cases before it reached the right person?
I'm especially curious whether this happens often to people who live and operate businesses in a country where they are not citizens.