So i have the z790 dark hero and it short circuited and im still under warranty but is it usual for asus not to have a replacement of high end boards? Because they’re offering a buyback but i still wont have a mobo and i couldn’t buy a new dark hero with what it cost rn

Dear Asus,

I bought my brand new ASUS Vivobook K3502ZA from best buy in July of 2023. Since I was about 15, Ive always known Asus to be THE brand for gaming computers and quality performance hardware. When shopping for my new computer, other brands were off the table. I wanted an Asus.

I knew Asus could offer great function for photography/video editing programs. Those hobbies have been important to me for over 2 decades, so I had full trust purchasing the 2 year warrenty would be a responsible move.

..Till recent, for the most part, the computer sat untouched.

Fast forward to this week. On Aug 25, 2026, i purchased my 1 year Adobe Lightroom subscription. By Aug 26, I was fed up with it crashing/freezing with basic Lightroom settings, so I took it into geek squad. They informed me my CPU is overworking and the whole motherboard needed to be replaced.

This news crushed me.

I made sure I never left it plugged in too long to avoid overheating the battery. I made sure i never downloaded anything unsure. I bought the warrenty. I wasnt clicking on anything & everything to avoid additional virus'.

... I whole heartedly believe i took good care of this labtop and now Im left defeated. I took all the right steps to ensure I took care of something i valued.

My warrenty ended in mid 2025 and Im now left with a choice of adding a perfectly good labtop into a pile of accumulated electronic waste or paying 90% of the vivobook price tag for repair.

I’m reaching out to ASUS from a good place in my heart, in hopes that the right person at Asus can read this and work towards a fair solution that's beneficial for me and the company. This was not Asus or User error, just a terrible situation involving a girl with a 2 decade hobby, watered with relentless effort to grow, excell and bloom for personal interest.

To whom took the time to read this, I want to say thank you, and i really hope to hear back from you.

So 2-3 days ago my laptop started freezing in between tasks and the only solution to this is hard shutdown, also when I am turning it on it doesn’t really show any sign ,so I have to hold the power button for a bit and then plug the charger to turn it on. Also my drivers are not working as shown in the images . Does anyone known what the issue might be ? I tried installing the amd and nvidia drivers yesterday but it didn’t really do anything.
The laptop is Asus vivobook pro 15

For me, MediaTek products are hot garbage. Before I order an one from Intel, I want to make sure it works with this motherboard, or whether I need to get one with Wi‑Fi 6E AX200. I’ve seen a few posts saying that the BE200 doesn’t work with some motherboards or devices.

I have a 2-node BT10 setup that otherwise works extremely well, but occasionally bothy my and my GF's M3 MacBook Airs drop to (and get stuck at) 0-8 Mbps TX / MCS 0–1 on 5 GHz and basically lose connectivity. This happens every other day or so.

After a lot of testing, this doesn’t seem to be normal weak signal or roaming. A ThinkPad at the exact same spot, same time and same BT10 BSSID works perfectly. The Mac stays associated, and simply turning its Wi-Fi off/on doesn’t fix it.

What fixes it immediately is AiMesh Optimize, or a complete reboot of the BT10s.

Controlled test without moving the Mac:

Before: −76 dBm, ch52/160, Tx 8 Mbps, unusable
After Optimize: same −76 dBm, same BSSID/ch52/160, Tx 200–500+ Mbps, perfectly usable.

The BT10 log around the failure also contains:

acsd: wl1 received event: tx pkt delay suddently jump

which appears to be Broadcom WLC_E_PKTDELAY_IND.

Looks like some persistent BT10/Broadcom <-> Mac Wi-Fi state rather than simple RF coverage.

Anyone with a BT10 and M-series Mac seen the same Tx=8/MCS0-1 behavior?

Is there any plans to release a btf mobo in black? I know there's the rog crosshair x870e hero btf, but that's outside of my price range.

i just received my tuff gaming A16 and when i connected it to the energy to set it up, i noticed this light, i thought it was the charger, but when i disconnected it kept going. i tried to do an EC restart (asked AI abt it) but nothing worked. im kinda worried, help:(

Its an Asus A15 for quite a while now its went into something failed to start then it would reset and then it would go into the bitlovker thing. Then it would be normal

Now my issue is that today I forgot to leave my charger in whilst I went out. When I went home I turned my laptop on everything was normal I entered my pin and It turned off, plugged it in, then tried the same turned on then off. Realised it wasent plugged in properly. Left it charging whilst off for 30min or so.

Now my issue is that when I turn it on, the fans turn on ramp up then slow after a bit. Then my keyboard lights stay on, but the screen never turns on, note I know its not just the screen because the caps lock light dosent turn on when tapped and, when hooked up to an external monitor the monitor flashed like it wants to turn on but it dosent show anything.

I have sold my laptop recently and the guy I sold says that gpu doesnt work in furmark.It is asus tuf f15 rtx 3050.It shows gpu usage 100 but temps are low

Which one is better for a university student who will mostly be doing a lot of writing and reading? I need a laptop with good battery life and can handle multiple tabs/tasks. Need the basic microsoft programs which i think both come with. Theres a $400 difference between the vivobook and zenbook, so thats why im considering the vivobook. Should i ditch the oled screen and get a vivobook? Or are there any other budget friendly laptops i should look at.

I think I jammed that all in the title. But my zenbook, for some reason simply will not charge. I suppose it's possible it's charged fine but won't power on.

I can get the led on the power button to flash slowly...sometimes. But generally not repeatably.

Most "my asus laptop won't charge" search results revolve around "a max of 80%" or something similar. So I'm getting a lot of false positives.

Does it make sense for me to fetch my tiny screwdrivers on this one? Or do I have to take it to a blue shirted high school kid and pray I'm not prey?

I adore this thing and would hate to see it join the ancient laptops in "that bin in my basement."

I got this monitor not even a week ago and now it is showing lines and it looks blurry compared to my other monitor. Anyone have any tips to help?

Pictures attached you can see the lines going vertical, video will be in the post below as well.

So after using it for a long time with VESA mount i tried to put regular stand back cause im going to sell it but the monitor doesnt lock in, only the top part stays locked while bottom doesnt really lock in and i can't tell whats wrong or why

https://imgur.com/a/MrF5oiz

I just got this new build that has an Asus B850 Max Gaming Wifi with a Realtek 8851BE card

From the very first shutdown and boot after I installed the wifi drivers, the wifi failed.

The issue isn't consistent. After some boots it's fine, after some it fails. Windows still detects the card but it won't respond at all and throws a code 10 error.

I've tried resetting the adapter, clearing the drivers and reinstalling multiple times, trying older versions of them, disabling the adapter's power management options, disabling any advanced tab power saving options, disabling fast startup, updated bios to latest stable release, did a clean reinstall of windows, enabled ErP ready (s4+s5), disabled both native and cpu ASPM, Cold booted the desktop between trials, Disabled link state power management. I've tried almost everything but registry edits and I've been told that it's quite unlikely to fix it since the issue happens at POST. I'm at my wit's end.

The device is fine save for this issue. It even failed once after the device went to sleep for a minute. I've put the card under load and ping tests and it held well.

I'd appreciate any help.

I constantly have powers trying to get my laptop on, I got it used a year ago from Best Buy and a lot of the time but more recently it turns on and says preparing automatic repair and then I need to go through steps for like 2 hours to get it on, but right now it’s on but just the mouse loading does anyone have any tips or know what I should do

Hello,
As the title refers my unit keeps turning off and me needing to wave my hand on the sensor for it to turn back on.

I dont have any OLED care safety features so the proximity sensor auto turn-off is OFF, any fixes towards this issue?

So I purchased vivobook 15 on 2024 it was working fine and end end of 2025 it started facing hinge issue like making sound while closing the lid and all I told the service centre guy he just tightened the screw and said it will not cause any problem... Now yesterday suddenly the hinge got snapped and broke along with that now I cannot open the lid because it is damaged... Then I called the official service centre of asus and gave the pictures of damaged parts they told me that it will cost 14k ... After listening to that I am sad and disappointed.. I never dropped the laptop or used it roughly it was always there in a laptop stand and was placed at one steady state... Now all my college work is Stopped and I cannot tell this to my parents as they are strict and I am also facing some financial issues.. so I should get the laptop repaired at a local shop or authorised service centre.... I need your help and review..... Attaching pictures of my laptop and sorry for my poor English:)

I bought this XG27AQDPG monitor about two weeks ago. I hadn’t turned it on for the past two days, and today I noticed a spot on the screen. I tried running Pixel Cleaning, but the spot is still there.
Has anyone else experienced this issue? Could it disappear on its own, or will I need to send the monitor in for warranty service?

Hello all! I would like to upgrade the fans in my G15DK what would you guys recommend I’m currently running open glass side panel with stock cpu cooler and exhaust fan no intake fan. Or would you guys recommend I change the case out. Thank You!

I bought a brand-new ASUS laptop on 28 July. Within the first week, I noticed multiple issues — a loose hinge, heating issues, and a USB port that kept disconnecting and reconnecting.

I immediately contacted ASUS support through email and phone. Their response was simple: replacement isn't possible, repair is the only option.

I wasn't satisfied, so I escalated the case to the ASUS CEO Desk. From 30 July to 19 August, I kept following up, explaining the issues again and again and waiting for a proper solution.

After almost 20 days, the final answer was still basically:

“Repair only. Take it or leave it.”

I bought a brand-new laptop, not a laptop that I wanted to start repairing within the first week.

An ASUS engineer eventually inspected the laptop and confirmed the loose hinge. ASUS still wanted to repair it and close the case.

Here's what really disappointed me:

I happened to have the contact of someone senior in ASUS management. I contacted him, explained everything, and asked him to get my case reviewed again.

Within ONE day, everything changed.

ASUS suddenly offered me a replacement or a full refund.

I chose the full refund, and that's how I finally got my money back.

But what about a normal customer who doesn't have any contact inside ASUS?

What are they supposed to do when support and even the CEO Desk tell them “repair only, take it or leave it”?

Why does it take almost 20 days and intervention from senior management to get a reasonable solution?

This experience honestly changed my opinion about ASUS.

ASUS support seriously sucks. The fact that the solution changed so quickly after senior management got involved is extremely frustrating.

So if you're thinking about buying an ASUS laptop, think twice. Don't just look at the specifications and price — think about what happens if something goes wrong and you actually need their support.