r/creativecloud • u/Pitiful_Ad3285 • 1d ago

Creative Cloud Costs Me Time

I'm posting here to hopefully get the attention of Adobe, as pointless as that may be.

I'm a web developer of 20 years. I program (less now with AI, sadly) and do graphic design.

Twice in the past three weeks, when I went to open Photoshop, it was nowhere to be found. Turns out the issue is Creative Cloud failing to update Photoshop. I can only guess CC's process is to uninstall Photoshop and then reinstall it. Well... what happens if the process fails? I find out when I actually need it. For work. Let me say that again: FOR WORK.

The issue seems to be that a Photoshop file is in use during the update process. I don't consider that my problem. CC needs to have a robust update process that handles issues like this. It's not like I left the file open... Photoshop did.

And to that point, I understand that from a disk space perspective this might not be workable, but uninstalling Photoshop for the sake of updating it is like throwing out the baby with the bathwater and hoping they both come back. For me, they didn't.

TLDR: Adobe CC needs a better upgrade/update process that accounts for failures mid-update, ideally resulting in the customer not losing access to the application they use for a living.

1 Upvotes

67% Upvoted

5 comments sorted by

1

u/AdobeScripts 1d ago

Wrong place - they don't monitor this place.

You should be complaining on their Community Forums.

1

u/Pitiful_Ad3285 1d ago

Thanks for the supportive reply.

Yea, well, this feels more public. Unless the mods disagree I'll leave this here.

1

u/AdobeScripts 1d ago

But no one at Adobe is affraid of "public" 😉

1

u/farrellart 1d ago

Eeeerrr, sorry, the latest memo is Adobe don't care about customers...only the $$$,$$$,$$$

1

u/LoopsAndBoars 1d ago

Since where here: please don’t increase my automatic updateism!