I'm posting here to hopefully get the attention of Adobe, as pointless as that may be.

I'm a web developer of 20 years. I program (less now with AI, sadly) and do graphic design.

Twice in the past three weeks, when I went to open Photoshop, it was nowhere to be found. Turns out the issue is Creative Cloud failing to update Photoshop. I can only guess CC's process is to uninstall Photoshop and then reinstall it. Well... what happens if the process fails? I find out when I actually need it. For work. Let me say that again: FOR WORK.

The issue seems to be that a Photoshop file is in use during the update process. I don't consider that my problem. CC needs to have a robust update process that handles issues like this. It's not like I left the file open... Photoshop did.

And to that point, I understand that from a disk space perspective this might not be workable, but uninstalling Photoshop for the sake of updating it is like throwing out the baby with the bathwater and hoping they both come back. For me, they didn't.

TLDR: Adobe CC needs a better upgrade/update process that accounts for failures mid-update, ideally resulting in the customer not losing access to the application they use for a living.

Hi so basically i need adobe after effects 2023 i contacted adobe support And they only can give me 2024 not 2023 can anyone help me with like sending adobe ae 2023 ver? so I can use it ty

I was paying for Creative Cloud Standard for 3 months earlier this year (monthly plan, not the annual billed monthly option) because I was taking a class. I went to cancel it once my class ended and it gave me the 60 day free offer so I took it. I unfortunately didn't keep a record of the exact offer, but I'm pretty sure it said I'd be paying the normal monthly price again once the 60 days was up. Now my 60 days is almost over so I went to cancel it again and it's saying that I only need to pay $5.50/month. I don't remember accepting any offers like this. It says that same price everywhere I look and I can't figure out what the catch is because it just seems to good to be true given that typical monthly price for standard is $82.49/month.

I also was wondering if it was trying to lock me into the annual billed monthly plan but it says "Monthly plan" so I don't think that's it?? Has this happened to anyone before? Can I trust what it says here?

We're a small startup with start-up support (credits, facilities, mentors etc) from a major university and several large tech companies. We focus on the research and ideation stage of the creative process, and we wanted to use Adobe Express for execution. I've also been an Adobe user for years, so it felt like a natural fit.

Initially, the Adobe Express Embed SDK integration worked well, but after submitting our documentation for approval, we were rejected. One of the current criteria appears to be having a well-defined user base starting from around 1 million users, which is obviously a very high bar for an early-stage startup.

Has anyone here found a realistic route for startups to work with Adobe Express? Is there another programme, partnership route, add-on approach, or contact worth exploring for smaller companies that want to build alongside Adobe? Thanks so much!

I want to install the newer versions of my apps because Photoshop keeps crashing constantly. However, when I open Creative Cloud, the apps I already have installed doesn't show up as "Installed," so the "Update" option isn't available, only "Install."

The problem is that if I install the newer version, I'll have to manually migrate all my tools, preferences, and settings from the old version.

Is there a way to fix this so Creative Cloud recognizes the apps I already have installed?
Already tried this: https://helpx.adobe.com/ca/creative-cloud/apps/troubleshoot/app-setting-issues/apps-tab-doesnt-show-installed-creative-cloud-apps.html
Also, already tried loggin out and using the Adobe Cleaning Tool do remove the CC app and installing it again. Nothing changed.

Going by Adobe documentation it seems possible to upload my own .ttf file into CC, but I don't see the "uploaded fonts" section that the documentation and random youtube videos are referencing.

I have the latest version of CC, I have signed out and back into my CC account, I have gone to preferences and disabled/reenabled the Fonts app. I'm on PC desktop, Win11. The adobe documentation I'm trying to follow is here: https://helpx.adobe.com/creative-cloud/apps/integration-with-other-apps/manage-fonts/upload-fonts.html

Any help would be appreciated, thanks!

Hey, can anyone help me out? I uninstalled all the Adobe CC apps I had on my Mac, but now I can't remove Adobe CC. I tried getting the Adobe Creative Cleaner but it wouldnt run

For some reason it says 5.9/0gb on my cloud storage, and i cant save anything on lightroom to the cloud. How do I fix this. It says I should have 102GB of cloud storage on my plan.

A... $20 price decrease for more features? Prompted when I attempt to use generative upscale in Photoshop - though I don't think I've used any generative credits in this billing cycle.

My only thought is maybe they're showing a pro-rated price for the monthly, when actually it is significantly more.

Hi,

My CC launcher has been stuck on the loading screen every time I try to open the app. This has been going on for days, and I've already tried restarting my PC and uninstalling and reinstalling it thru CC's uninstaller, but nothing seems to be fix the stuck loading screen.

However, CC's web version and my other installed Adobe apps, like Photoshop, seem to be working. Would this mean that the launcher itself has an issue?

Any advice is appreciated. TIYA

When I try to add new fonts through Adobe Fonts, it doesn't show up in Creative Cloud in the Recently Added fonts section or in any other Adobe application. This only happens on my home computer, not my work one. Adobe Fonts is turned on in Preferences > Services. Any idea what's the issue here?

i have just opened my rusty ae cc 2023 after a long time, and i saw this error. i dont think i have ever touched the ae 2023 file directory ever since. how do i fix this? i needed it for work immediately :')

What is important thing I need to know before start

And what type of mistakes I can avoid.

Hello Folks!

Since some days Creative Cloud Desktop App asks me every time I start, if I want to manage cookies or not, so my decision is not being saved. (see screenshot attached)

I don't know why it is, because this was never a problem and I'm using Creative Cloud Desktop App since many years.

I already tried different Google tips like deactivating Antivirus and Firewall, repairing the app, logging out and logging in again, deleting the OOBE Folder but nothing worked.

Uninstalling Creative Cloud Desktop App is not an option, as I would have to uninstall all Adobe apps first.

I hope someone can help me with this Problem.

Thanx a lot, best regards

Thomas

Cookie

So a bit of context here: Until last year I was on the annual plan for Creative Cloud paying around 780€ per year. During the cancellation process, I was given a special offer (as the price increase to 905€ was bound to hit me with this renewal) to keep the current price and be grandfathered into CC Pro for another year.

So... it's August once more and I'm once again looking at finally unsubscribing as I haven't really used much of my CC subscription after a current change of profession. This time around I'm also not seeing a special offer/discount when prompted to confirm my cancellation.

However, what I am seeing is an option to switch plans instead of cancelling entirely and I'm curious if this is just an error on Adobe's end or if that'd be honoured? The terms state this offers is valid for first time subscribers of Creative Cloud Pro, which technically I am not.

I'm curious if anyone else has had something similar happen and if their change of plan was honoured by Adobe. Having to pay only 430€ would help me ease out of Adobe's services within the next year. Any help or insights are much appreciated. This is what I'm seeing in my account.

So as you can see in the screenshot, I'm updating it in hopes to resolve it, but this is what's going on.. This is just a photo of the program, I wish I had an easy to record it, because it's actually flashing very rapidly...

Has anyone else had an issue like this?

I need to renew my AutoCAD  - including specialized toolsets and Revit subscriptions and I am a college student. I need these to be renewed so that I can focus on my schoolwork and prevent the expiration from occurring. Please help urgently.

I did multiple attempts to find out how to fix the issue:

1. Clearing cache
   
2. Different browsers
   
3. Signing out and signing back in multiple times
   
4. Restarting the computer

I did all these but am still not seeing where to 'Renew' this student subscription. The Autodesk Chat support is also not helping given the steps it is giving, and I cannot reach a human agent.