Business account, disclosing that up front. Not selling anything in this post, just think the data is interesting and nobody else is going to post it.
Things we did not expect when we opened:
Printers are the single most requested item. Not close. People will pay extra to bring their own. Office Space came out in 1999 and its grip has not loosened.
The busiest hours are not what you'd think. Not Friday night. It's Sunday afternoon and Tuesday around 5pm. Sunday makes sense in hindsight — people are staring down Monday.
Almost nobody screams. We built the room expecting noise. Most people are completely silent and very focused. The loud ones are usually groups, and they're loud from laughing.
Women outnumber men roughly 2 to 1. We assumed the opposite when we were planning it. We were wrong.
The hardest part of the business is sourcing. Not marketing, not staffing. Finding a steady supply of safe breakable material is a constant grind. Glass has to be handled a specific way. Anything with a screen has to be checked for the wrong kind of components before it goes in.
People apologize. Constantly. To the objects, to us, to nobody. There's something about being told it's fine to break things that a lot of adults don't quite believe.
Happy to answer questions if anybody has them.