r/pcmasterrace • u/Front_Cookie_1198 • 1d ago

Hardware PSU fails dramatically

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36.2k Upvotes

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11.5k

u/0x446f6b3832 1d ago

"Unable to replicate the problem. PSU tested fine. RMA denied. Returned to customer."

2.1k

u/Over-Meringue-5663 1d ago

*Proceeds to blow up in the mail, no refund!

292

u/Humorpalanta 23h ago

How come you hd the foresight to purchase mail insurance? Packages rarely get damaged during shipping!

77

u/Slipperypeanut 23h ago

Define rarely

23

u/Complete-Tangelo1532 21h ago

1:10 it shows up pristine

7:10 No show

2:10 Crouching PSU, Hidden Fire Hazard

5

u/timeCatt 22h ago

"frequently"

1

u/friftar 5900X RTX3090 19h ago

I have probably received multiple thousands of packages in my life, and only two times something was actually broken. Maybe 5% are slightly squished or ripped, but apart from those two the content has always been fine.

1

u/AmuseDeath 20h ago

HD foresight

1

u/Maleficent_Sea7275 16h ago

"amazon truck blows up going west on 85, shipment delays are expected"

1

u/MortalCoil 9h ago

Read that as Mali, was confused

1

u/albocaj 23h ago

I read blow up the Mall lol

2

u/techman2692 Linux 22h ago

That means probably some algorithmic AI read it that way too; everybody on this comment chain is on a list now.

1

u/Over-Meringue-5663 12h ago

Well any mall where this psu is sold probably will blow up

123

u/nitid_name 22h ago edited 22h ago

Many many years ago, I got a call to fix a computer that wouldn't boot. I go into the bios, see it doesn't recognize the hard drive. I was prepared for an HDD failure, so I replaced it with one with a fresh image, and go to boot, and nope, failure. Maybe my drive was bad? I put my second one in, and when I go to boot it, there are sparks. I tell my boss the PSU has issues and it fried a couple hard drives.

He tells me that's not a thing, drives 30 minutes to the site with a fresh hard drive, and gives me this "now check this out" smirk as he turns it on and the magic smoke escapes a fourth hdd.

When I went to RMA the PSU, it of course got rejected. I elevated to a manager, and told him it had fried too many drives already. After some back and forth, he agrees to "run some tests."

So anyway, I'm pretty sure that PSU got at least 5 HDDs, and maybe a voltmeter? I did eventually get it RMA'd.

33

u/teknorath 13700k | 4080 | Arch btw 20h ago

Was it a modular power supply? Recently fried an SSD by just grabbing a SATA power cable out of my box-o-shit-cables and plugging it in, turns out different manufacturers use different pinouts on the PSU side, even though they have the same keying...

6

u/Techwolf_Lupindo 18h ago

This is why one allays double check the GPU and CPU plugs. They can plug into each one, but are pinout backwards, creating a dead short.

6

u/Haheyjose 17h ago

They shouldn't be able to plug into each other. They're keyed differently, unless, its like a super SUPER cheap Chinese PSU. They're both 8 pin (or 6+2) but they shouldn't be interchangeable.

3

u/nitid_name 18h ago

This was like 20 years ago and a cheap workstation for a company that was replacing Wyse terminals with XP desktops running an emulator. Modular power supplies were not really common yet.

173

u/Steel-Tempered 1d ago

Hey, I didn't see a ASUS sticker on that PSU.

46

u/NoxTempus 23h ago

Yeah, fuck ASUS.

The denied me an RMA they were legally required (in my country) to fix, even though it was out of warranty.

Didn't find out for years that they were supposed to fix it.

22

u/ilessthanthreemath 22h ago

I bought a ROG Crosshair VIII Dark Hero motherboard in 2023. Asus boards supposedly have a 3-year warranty period.

Nope. They claimed that the warranty doesn't start from date of purchase, but date of manufacture (2022).

Never again. If I wanted to get screwed, I'd buy ASRock and pay less.

15

u/digitalscavenger 21h ago

They claimed that the warranty doesn't start from date of purchase, but date of manufacture (2022).

That's really scummy. I've only heard of manufacturers going by the manufacture date when the customer doesn't have a proof of purchase to verify the purchase date so they still offer to cover it under warranty as long as the manufacture date is within that time frame.

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u/ilessthanthreemath 21h ago

I've only heard of manufacturers going by the manufacture date when the customer doesn't have a proof of purchase

i provided them with an invoice from Amazon.

They didn't care.

I build computers from parts for friends and family. You know who I'm not going to buy from in the future when it comes to motherboards or other parts?

1

u/Proof_Ambassador2006 14h ago

They should add like 7 days or something to that, cuz ain't no way someone actually got it on the mfg day

2

u/muhys 21h ago

I have a dark hero viii as well. What was wrong w yours?

1

u/ilessthanthreemath 21h ago edited 18h ago

It died and I could never figure out why. It was powered on and running when I went to bed, and it was off when I woke up.

No amount of poking or prodding would revive the board. The red debug LED was on indicating a possible CPU error, but I tried tossing in multiple CPUs in to no effect. BIOS Flashback, clearing CMOS, removing the battery - none of it made any difference. Even the dumb "ROG" LEDs on the board wouldn't light up.

Now I'm stuck limping along with my 5950X in a crappy B450-I mini-ITX board because I'm not paying $1500+ for a CPU+board and another $1500 for 64GB of RAM to upgrade to socket AM5.

2

u/muhys 19h ago edited 19h ago

I had the same issue happen to me. Come to find out my psu was plugged into the backup battery of my UPS and not the surge protect rail. But mine let out a nice drawn out beep to wake me up from my slumber. So in your case, maybe its possible your PSU didnt get sufficient input power to get an output on the motherboard?

Edit: nvm, that was my UPS that made that sound. Still, my motherboard would not boot at that point and gave me a white LED.

1

u/ilessthanthreemath 18h ago

The power from the local electric utility to my house is unreliable (power flickers when it rains), so the computer that the Dark Hero was powering was plugged into a battery backup port on a UPS from day 1 to prevent temporary interruption due to loss of power.

maybe its possible your PSU didnt get sufficient input power to get an output on the motherboard?

The PSU wasn't the problem. One of the first steps I took was to swap it out with another unit and plug it in directly to the wall. Nothing. I swapped out everything else that wasn't the board. Still nothing.

My credit card company (American Express) eventually forced me to take the board to a local computer repair shop. They came to the same conclusion that I did when they supplied their own CPU/GPU/PSU: board completely dead, reason unknown.

Asus then told AmEx how they start counting from the date of manufacture instead of the date purchased, so I got screwed out of having the credit card's extended warranty kick in.

What a horrible loss. -$437.77, down the drain.

1

u/muhys 18h ago

Damn... yeah im stuck with it too. Cant even get DDR5 :( lol jokes. But still, thats scammy asf...

1

u/Disfluent 17h ago

That’s why I always go for Seasonic —> 10 Years Warranty 🗿

1

u/ilessthanthreemath 17h ago edited 17h ago

I only use Seasonic PSUs, even if other brands are cheaper. They did an advanced RMA for an older unit that I had (they charged me $75 through PayPal, sent me a new PSU with a return label, then refunded me once they received the return).

Super Flower is apparently pretty decent from what I've heard.

36

u/Cramer12 5800x | 6600XT | 32g DDR4 23h ago

Dont you mean gigabyte?

35

u/ThatITguy2015 7800x3d, 5090FE, 64gb DDR5 23h ago

Gigabyte is the explody PSU, but ASUS is crap support / RMA, so it’s half right / half wrong.

15

u/Local_Band299 R7-8700F|32GB-DDR5-7200MTs|RX9060XT-16GB 22h ago

Gigabyte also has horrible RMA/Support.

Told me 6 months to 2 years before they could look at my 7 month old Radeon RX 9060XT (16gb) that died.

3

u/XenoZohar 11h ago

That reminds me of OCZ who decided to ban anybody who mentioned problems with their SSDs on their forums.

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u/Mysteriy21 1d ago

i mean, it would probably be pretty difficult to get that to happen again on that unit lol

10

u/OrdinaryEggplant 1d ago

I about spit my imaginary drink out at this. Asus support is so fucking bad man

1

u/Fach-All-Religions 20h ago

also they would return it disassembled

7

u/Iforgot_my_other_pw 23h ago

Just ASUS things

3

u/Kovaelin 23h ago

The fire is different every time!

3

u/KeyedFeline 23h ago

You forgot the part where they said they definitely ran it in their test build for an hour with no issues

3

u/iamgothamshero 22h ago

PTSD from my Gigabyte GPU warranty claim where they said the GPU was damaged so the warranty was void. Of course it’s damaged it started smoking

5

u/SharlowsHouseOfHugs 23h ago

As somebody who works with RMA, this is surprisingly accurate. You forgot to tack on a No Fault Found fee though.

4

u/BedSpreadMD 23h ago

"Found damage to the do not tamper sticker. They clearly heated it and poorly attempted to reapply it. Warranty denied, return to customer."

4

u/DonkeyImpossible316 1d ago

Chefs kiss to this comment.

1

u/NightIgnite R7 9800X3D | RTX 5070 | 32GB DDR5 | costco my beloved 21h ago

Except they dont return it back and ghost the ticket, because they want to destroy the evidence on top of denying the claim

1

u/R18Engine 21h ago

Samsung be like

1

u/HeKis4 21h ago

I mean, if it had any other issue you'd be hard pressed to replicate it now.

1

u/Czibor13 Czibor13 16h ago

Seasonic replaced my PSU no questions asked. But it cost $20 to mail in, and it ate my RAM, Motherboard, NVME, and rtx 2060 super during COVID gpu shortage. All that was unaffected was the cpu and sata drives. Still pisses me off to think about it.

1

u/_R0Ns_ 15h ago

Yeah, went back to a store with a PSU that fried my mainboard once. They did not believe me.

They ended up -2 main boards, they had to replace mine and they fried their own mainboard.

1

u/Dante71 15h ago

lmaooooooo

1

u/Tikoloshe84 9h ago

Calm down there Asus... or MSI... whoever you are!   Dang it smells like 5090 in here

1

u/F8Tempter 5h ago

open box sale on new egg next week.

0

u/TheFrenchSavage Ryzen 7 9800X3D - RTX3090 - 64GB DDR5 6000CL30 🚀🚀🚀 23h ago

If stackoverflow made pc parts.

0

u/Spirit_Piper 22h ago

"Spicy."

0

u/Blackops606 21h ago

Then they show video proof and it gets denied again, “Customer didn’t use supplied power cable. RMA denied. This case is no closed and will no longer be looked at by customer support”