Welcome to /r/Razer's tech support sticky for September 2026.
We recommend checking our official guides and FAQs or exploring the community discussions on Reddit for immediate troubleshooting steps. If you seek more help from Razer support and users with similar issues please post in the comments below.
THREAD INSTRUCTIONS: Please place your support inquiries as a reply to the corresponding section in the comments. Please take a quick look in the category to see if the same issue has been reported already and reply to that comment. Anyone can reply to comments if they want to help. Use the Category Quicklinks for convenience.
INSTRUCTIONS WITH PICS: /r/razer/comments/fbdwph/support_sticky_quickstart_guide/
Last month's thread can be found here. If you have been in contact with a Razer support agent on reddit already, do not post in this month's thread again.
Remember to keep your personal details safe, including case numbers. Due to the nature of this subreddit and RΛZΞR customer support sometimes handling customer's personal information through PMs, do not trust anyone who says they are a RΛZΞR employee unless you can find their name on the trusted accounts list and they have an official flair.
You can find unofficial FAQs, many tips, and much more in the wiki
“But the old Lakota was wise. He knew that man's heart, away from nature, becomes hard; he knew that lack of respect for growing, living things soon led to lack of respect for humans, too. So he kept his children close to nature's softening influence." — Chief Luther Standing Bear|/r/quotes
I wanted to test a new carbon fiber film and was out of speed shapes when I glanced over and noticed the palm rests I make would be a great candidate.
Looks good and I may actually keep using these guys to test films I want to keep!
As the title suggests, my Deathadder V2 Pro mouse suddenly refuses to connect to anything anymore and identifies as a keyboard. I have been using it in bluetooth mode and removed it as a device so i could add it to my new PC, however when I went to pair it, pairing mode doesn't come on. So I tried 2.4 mode and wired connection, which both identify the mouse as a keyboard. The profile button doesn't switch profiles anymore either. I Tried resetting the mouse which did nothing. I followed a different thread that involved using the firmware updater and holding the four buttons but that didn't solve anything either. Deleting drivers in device manager doesn't install the right ones when I plug it back in. Any idea what I can do or is the mouse bricked?
11 years later… Facebook reminded me about this old post. My Blackwidow Chroma V1 survived for over a decade and i only replaced it few weeks ago with the V4 Pro. Honestly, if it wasnt for the key chatter, i probably wouldnt have replaced it at all lol.
I’m stuck between the 2025 Blade 16” (5070, 32gb) and this years Blade 16” (5070TI, 32gb) as I cannot find a 14” with those specs. Price difference being around 550 for the newer. Is it worth choosing between the 16’s or waiting for a newer 14 to come out?
Currently have the V3 and was looking to get the 8k. I wanted to get it to play local co op games and emulators on the PC. Is it possible to do this at all with one dongle or you need both connected or is it not possible at all to do?
Synapse for Windows - V4.0.86.2608280202 / Chroma for Windows - V4.0.63.2608260913
IMMERSIVE UPDATE - SEE. HEAR. FEEL
Chroma has always been about making your setup yours. This update makes it even more immersive. Three new features are rolling out, each one taking something happening on your machine and translating it into your Chroma devices in real time. No configuring scenes for every game. It just responds.
SEE - Screen Sync
Extends what's on your screen out into your setup. Colors and motion from the game get mapped to your Chroma devices as they happen, so a muzzle flash, a health warning, or a sunset over the map plays out across your room instead of stopping at the bezel.
HEAR - Mood Analyzer
Reads the emotional tone of what you're listening to and translates it into lighting. Not a volume meter that pulses on the bass, but something that picks up on whether a track is calm, tense, or euphoric and lights your setup to match.
FEEL - Impact Engine
Turns in-game audio into haptics. Explosions, gunfire, engine rumble, and impacts come through as physical feedback, so you feel hits instead of only hearing them.
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NOTICE: END OF WINDOWS 10 SUPPORT FOR RAZER SYNAPSE 4
Following Microsoft's end of standard support for Windows 10 back on October 14, 2025, full support for Razer Synapse 4 on Windows 10 will end on October 14, 2026. As with Microsoft, this is a firm change: feature updates, bug fixes, and technical support for Synapse 4 on Windows 10 will not continue beyond this date.
From October 14, 2026 until October 12, 2027, any updates released for Synapse 4 on Windows 10 will be limited to security updates only, mirroring Microsoft's own extended security updates for the platform. Synapse 4 will continue to function during this period, but no other updates or support will be provided. After October 12, 2027, Synapse 4 will no longer be supported on Windows 10 in any form. Synapse 4 will remain operational on Windows 10 devices even after this date, but we will no longer fix or address any bugs affecting Synapse 4 on Windows 10.
To continue receiving full features, updates, and support, we recommend upgrading to Windows 11. For more information on Microsoft's Windows 10 end of support and extended security updates, please visit Microsoft's official support page.
How to submit feedback for Razer Synapse issues and suggestions
Click on “FEEDBACK” tab in Razer Synapse.
Indicate your concern in detail.
Click “SUBMIT” to send us your feedback. Note: If you are reporting a bug, check the "Send log file" for us to review and investigate the issue in detail.
I was really interested in buying the wuthering waves razer keyboard collab since I've had my current keyboard (smth from Corsair) for the past 6 years, however looking into reviews of the keyboard itself I saw a lot of people having issue double typing after only a few months of having the keyboard. I've heard that they announced a year ago that it was a faulty batch and was wondering if this issue was still showing up for anyone?
Really appreciate any answers
I realize there’s a bias asking here but wanted to see if anyone may have so experience with one vs the other. I was waiting for the beacn headset but with no date in sight I’m starting to consider alternatives.
Ever since I gotten my keyboard and mouse, it had been nothing but issues for the past years, it's only gotten worst with Synapse 4, I can't even go back to 3 and at this point, I want my money back because my products features do not work now and that's what I bought them for.
My KB and M has no RGB or lights.
SNAP DOESN'T WORK ANYMORE.
I don't even know if my mouse polling rate even works atp.
Some keys just randomly don't work.
My space bar broke (Physically)
Some latency issues.
Random bugs
And lastly my keyboards acts as if it's factory default atp.
Razer taught me one valuable lesson and it's to NEVER buy a Keyboard that requires a fucking app to use it's main features because once that app is gone or fucking broken like it is, your keyboard is nothing more than just an overpriced keyboard.
I don't know how you can release an updated version of your hardware for it to be worst, YOU ONLY HAD TO DO WAS IMPROVE IT. Genuinely who are you hiring to make your hardware because they had been consistently shit for the past 4 fucking synapses and because of that, I will not be making razer my choice for products as I now lost trust and faith in them.
To leave it on a good note: Yes, the huntsman and the viper are great products, when not being fucked over by Synapse, Hunstman + Viper is a great combo and deffo works in casual/pro games as intended.
My Ornata Chroma finally came to it's end, and boy has it served me well (as is probably evident)if it were up to me I wouldn't have ever changed it. Rest well king.
Recently my Naga V2 started having issues with the left click and the side plates, so I was looking to replace it with a Naga V2 Hyperspeed when I saw there’s a Naga V3 Pro, and I wanted to ask any users that have it what is the experience so far with it
Also, can you rebind the AI button to something else? I don’t care for AI so I’d like to know if I can change it to something different
Thank you!
Edit: Thank you everyone for your input, I’ve bought it! Excited to get it :D
Sorry I shoot videos terribly but I am a Linux fan , I use windows because I want best performance even by a small margin but I’m impressed how easy was to configure Nvidia even tho is not technically officially supported . Also was piece of cake to configure the blade as well. I’m overall over the moon with result . Linux has this beast rarely kicking in the fans under normal use and that’s day and night compared to windows where it is hotter and louder
Yes there is a performance hit running Linux but powerful hardware can still get u high frame like for me in the video is not really clear but I was constantly in triple digits and they were console stable almost ! Further testing for fun will follow and i sure will be sad when someone buy it and I will have to pop the windows ssd back in
Love everyone and enjoy your blades
Title says it all, I’m trying to purchase a collection of the items as a gift for someone else. I know people recommend amazon but all they have available is the keyboard and the gaming headset. I’m currently looking for the mouse and the headset with the ears on it and possibly the chair.
This has been kinda a pain in the ass so any help is much appreciated
This post is solved! Check the edit at the bottom of the post!
Before anyone says, no I'm not buying a non-Razer keyboard. I'm aware of the company's problems but my OCD would kill me if I don't have a matching setup. So don't suggest that. Also, I can't find what version my keyboard is, since Synapse just says "RAZER BLACKWIDOW" and my keyboard doesn't have any buttons or a screen or anything above the numpad. Just a blank spot on the plastic. I'm 90% sure based on my searches that this thing is a v1/original BlackWidow.
Prefixes aside, my BlackWidow keyboard is reaching the end of its life. The keys have been acting up for a while (due to spills and just age) so I've finally decided to get another keyboard. The problem is with the product lines... I don't know what I'm looking for. I was looking at the Huntsman V3 Pro, but the magnetic version doesn't have a non TKL build while I've seen some pretty poor reviews for the regular one.
So, should I get a newer BlackWidow keyboard, go to the Huntsman, or look at a different line entirely? For context I play games all the time, but I wouldn't consider myself in need of the "0.1mm precision" Razer often markets toward. If I should stick to the BlackWidow line, which model would you guys recommend? Even if I end up picking a keyboard on my own, info is always appreciated.
Edit: I decided to buy the Razer BlackWidow v4 Pro (Orange). Here's hoping it goes well.