I’ve been locked out of my SoundCloud account for 2 days. I can successfully log in through Facebook, but SoundCloud then requires an email verification code. The code never arrives at my Yahoo email.
I’ve checked Inbox, Spam/Junk, filters, and blocked addresses, and I added SoundCloud’s email to my contacts. The same Yahoo account receives SoundCloud Support emails normally, so the mailbox itself is working.
I also tested another old SoundCloud account linked to Gmail, and its verification code arrived immediately. So this seems to be an issue specifically with the verification code for my account.
My account is still active, and I recently used it — I added new profile pictures, listened to music, and followed new accounts. I’m not trying to recover some abandoned account; I was actively using it.
I’ve submitted two support tickets: #4804658 and #4804842, but I still haven’t received any actual response or assistance.
I’ve also tried contacting SoundCloud through X, but I was simply told to contact Support again, despite already having two open tickets.
This is extremely frustrating and honestly unacceptable customer support. I just want access to my account and my playlists back.
Has anyone experienced the same verification-code issue or found a way to get SoundCloud Support to actually respond?