r/steamsupport Aug 08 '25

Announcement Important PSA: How To Identify a Scam

19 Upvotes

How to Identify Social Engineering Scams

Social engineering scams often involve manipulative tactics to deceive users into providing sensitive information or money. Here are some red flags to look out for:

  1. Unsolicited Offers of Help – Scammers often pose as helpful individuals offering solutions to problems you didn’t ask for assistance with.
  2. Urgency and Pressure – Scammers create a false sense of urgency, asking you to act quickly or risk losing access to something important (e.g., your Steam account).
  3. Requests for Payment or Personal Information – Legitimate Steam support or trusted users will never ask for your login credentials, 2FA codes, or payment in exchange for help.
  4. Impersonation – Scammers may pretend to be from official sources or even impersonate trusted community members or moderators.

How to Protect Yourself from Scams

  • Never Share Personal Information – Moderators and Steam support will never ask for your password, security questions, or 2FA codes.
  • Verify Requests – Always verify the identity of anyone offering help. You can do this by checking if they are official moderators or trusted community members. If in doubt, contact the moderation team directly.
  • Enable Two-Factor Authentication – While not foolproof, having 2FA enabled adds an extra layer of security to your account. Keep your 2FA codes secure and never share them.
  • Be Skeptical of Unsolicited Help – If someone reaches out offering assistance you didn’t request, be wary. It's better to seek help through official channels like Steam support or trusted subreddits.
  • Steam will never contact you over DISCORD/STEAM CHAT – Report and block them instantly.

We're Here to Help

If you suspect you’ve been targeted by a scam or need assistance, please do not hesitate to contact the r/SteamSupport moderation team. We're here to help keep our community safe, and we encourage you to report any suspicious activity.

Our Discord Server

Stay safe,
The r/SteamSupport Moderation Team


r/steamsupport Sep 18 '24

Announcement What To Do When Your Steam Account Gets Hacked

89 Upvotes

Need more help? Join the Discord Server

I’m making this post in hopes it will reduce the amount of “I’ve been hacked posts”. Link people to this exact post so they can figure out what to do. Don’t be afraid to leave comments if you need more assistance but try your best to avoid making entire posts about it.

Follow these steps to regain control and secure your account:

1. Don’t Panic Act Fast

If you act quickly, there’s a good chance you can fully recover your account.


2. Still Logged In? Change Your Password NOW

📍 Go to Steam > Settings > Account > Change Password

  • Use a unique, strong password (not reused from any other site).
  • If you can’t log in anymore, skip to Step 3.

3. Can’t Log In? Use Steam’s Recovery Tool

🔗 Go to Steam Support
Click "I can't sign in" > "My account has been stolen"
Follow the recovery process.

  • Provide any proof of ownership (like previous email, CD key, or payment history).
  • Be thorough but honest Support will help if you provide real details.

4. Revoke Access from Other Devices

Once back in, go to:

📍 Steam > Settings > Account > Manage Steam Guard
Click “Deauthorize all other devices”

This kicks out any hackers still logged in.


5. Turn on 2FA (Steam Guard Mobile Authenticator)

📍 Same place: Settings > Account > Manage Steam Guard

  • Use the mobile authenticator, not just email codes.
  • This is your best protection going forward.

6. Scan Your PC for Malware or Keyloggers

Use tools like:

  • Malwarebytes
  • Windows Defender
  • Bitdefender / Kaspersky

You got hacked for a reason. Clean your system before logging in again.


7. Lock Down Your Email and Linked Accounts

If your Steam email or other linked accounts were compromised:

  • Change their passwords immediately
  • Enable 2FA on your email too (especially Gmail, Outlook, etc.)

8. Still Locked Out? Contact Steam Support

If all else fails, go here:

🔗 https://help.steampowered.com

Be ready to provide:

  • Your Steam username and email
  • Purchase receipts (Steam Wallet codes, PayPal invoices, etc.)
  • Approx. date you lost access
  • Any suspicious activity or messages you saw

⚠️ Final Tips:

  • Never share your login info, even with “Steam Admins” they don’t exist.
  • Avoid shady “trading bots” or fake tournament invites.
  • Don’t download random files from Discord, friends, or strangers.

If you’re reading this because you’ve been hacked, don’t feel ashamed it happens to thousands of people. What matters is how fast you act and how well you secure things afterward.

Good luck, and stay safe. 🔒


Extra. Check your API key Ensure to remove any API keys you don’t recognize. Here



r/steamsupport 2m ago

Problem Cannot Link YouTube Account To Post A Video To Complete Community Quest/Achievement.

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Upvotes

Hi there,

I’ve been trying to post a video on Steam to unlock the community achievement (I’m aiming to finish all of them), but I keep running into an issue. The “Post a video” screen always shows “no matching videos were found” even though I have videos on my linked YouTube account.

I’ve tried:

  • Linking a different YouTube account
  • Using both the Steam client and the website

None of these worked. I’ve also noticed other users reporting the same issue. Could you please fix this or guide me on how to resolve it?

Thanks in advance!


r/steamsupport 6h ago

Problem What is this error

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3 Upvotes

Tried to launch Hopper the Bird but i got this


r/steamsupport 1h ago

Problem Can't update

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Upvotes

I started updating the game by mistake before uninstalling 90 gigs of stuff, so the download stopped around halfway saying "disk write" error. I'm retrying after removing the 90 gigs but still the error doesn't go away, even tho it's just 16 gigs. I cleaned the download cache, restarted the pc but still nothing. I don't want to redownload the whole game because my internet is slow, is there another solution?

I also went offline and the update disappeared, the game let me in, but as I expected I got an error because that version can't connect to servers. Closed the game, got online and tried downloading again but it shows the download at 0% before immediately stopping and saying "disk write error" as before


r/steamsupport 17m ago

Problem I don’t think this is supposed to happen

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Upvotes

Why my download lowkey stuck like this?


r/steamsupport 4h ago

Problem Bodycam: I installed the game but it gives me a black screen with a sound that doesn't stop

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0 Upvotes

I updated the Nvidia drivers (trx 4060) and nothing changed Tried to do the integrity check and nothing changed Tried forcing 1920x1080 and nothing


r/steamsupport 6h ago

Problem Steam crashes when plugging in my Thrustmaster TS 300

0 Upvotes

Since some time, every time I plug in my Thrustmaster, Steam crashes with the following error log:

Fehlerhafter Anwendungsname: steam.exe, Version: 10.87.82.64, Zeitstempel: 0x6a70ef08
Fehlerhafter Modulname: ntdll.dll, Version: 10.0.26100.9278, Zeitstempel: 0x7e1f2ca9
Ausnahmecode: 0xc0000374
Fehleroffset: 0x0000000000117eb5
Fehlerhafte Prozess-ID: 0x3660
Fehlerhafte Anwendungsstartzeit: 0x1DD3A38CD8CA1DD
Fehlerhafter Anwendungspfad: D:\steam\steam.exe
Fehlerhafter Modulpfad: C:\WINDOWS\SYSTEM32\ntdll.dll
Berichts-ID: b9f3cf46-697a-4d4d-8884-a941cd678a42
Vollständiger Name des fehlerhaften Pakets: 
Fehlerhafte paketbezogene Anwendungs-ID: 

Does anyone have an idea why this happens and how to fix it?

Ps. I have the wheel for two years now and the problem only started some month ago


r/steamsupport 10h ago

Problem Controller won’t work with Minecraft steamlink

2 Upvotes

I’ve added Minecraft bedrock on my pc to steam as a non steam game, and I’m trying to play via my iPad using steamlink.

However my ps5 controller when connected through on iPad to play Minecraft is extremely bugged, all of the keybinds are messed up and it treats the joysticks more as a mouse than a controller. I’ve tried editing the controller maps, enabling and disabling controller settings, setting steam as administrator, I followed this post but still couldn’t resolve the issue (https://steamcommunity.com/discussions/forum/1/1747892655521920295?l=greek).

I just wish there was a way for my inputs from my iPad to be treated as a controller on Minecraft bedrock, since the game already has controller support ( my ps5 controller literally works perfectly on Minecraft even when opened through steam, when my ps5 controller is connected directly to my pc).

Has anyone else had this issue?


r/steamsupport 7h ago

Problem Download speed

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2 Upvotes

Why is it so slow I get 100+ on epic? I have Googled it I have no clue


r/steamsupport 9h ago

Problem No response on Aug 17th Amex chargeback issue in ~36 hours

1 Upvotes

Hey folks,

Just wondering if others with this dispute issue had it resolved more quickly, or if anyone else has been waiting a while? Have yet to hear from steam support despite providing ample evidence.

Thanks for inputs.


r/steamsupport 11h ago

Problem Killing Floor 1 Dedicated Server - Steam Auth Error

1 Upvotes

Is anyone having any issues with loading a Killing Floor 1 Server?

I restarted my KF1 Server and it now just freezes with this error:

STEAMAUTH : SteamAPI_Init failed

Is anyone else having this issue right now?

Hosting on Windows, in case that helps with what is going on.


r/steamsupport 1d ago

Problem Need some help with steam achievement

Enable HLS to view with audio, or disable this notification

10 Upvotes

Help 😥 Steam is taking up to 3 minutes to show my achievement notifications. I've already cleared the cache, reinstalled Steam, and restarted the overlay, but it's still bugged. Does anyone have any idea what else I can try? I'd really appreciate it! 🙏(In the example, the PlayStation one appears first, but Steam takes up to 3 minutes to show it) pls help


r/steamsupport 11h ago

Problem Anyone not being able to link YouTube accounts?

0 Upvotes

I'm trying to link my YouTube account in the Videos tab, but it only really just redirects me back to the videos tab with nothing there.


r/steamsupport 13h ago

Problem Steam mobile app being signed out

0 Upvotes

I was just doing my own business, and i decided to open steam mobile and im signed out. I got so scared, but i got the account recovered, but there were no changes. Could this be a bug or someone comprised my account?


r/steamsupport 1d ago

Discussion Is the Amex “chargeback” issue still happening or has been resolved yet?

8 Upvotes

I’ve seen many posts about people randomly getting messages that their accounts are restricted from a chargeback that was not initiated by the owner of the account or Amex themselves. With the rumors about Steam Frame coming out within the next couple of weeks I am slightly concerned about if this random error happens again that an account may get restricted until they pay the possible $1,000+ back or their account may face worse penalties.


r/steamsupport 5h ago

Question Steam took down my game. How likely is it to get reversed?

0 Upvotes

Recently I tried to publish a game on steam, the page got accepted and even became visible but later when I sent the game itself for a review, Steam decided to remove my game altogether. The Steam page disappeared. I can still see the game on my publisher's side of Steamworks, however when I click it I get "access denied".

The reason why it was rejected was wrong. I sent a question to Steamworks support in which I explained everything they got wrong about the game hoping that this would change their minds, I even showed willingness to alter the game itself if they really demand it.

Soon it will be two weeks since I sent it and they still haven't replied yet. Is it possible that the takedown could be reversed and my game could be published after all? How likely is it that this would actually happen? Or if Steam decides to give up on publishing something it's permanent and there's no way to change their minds? In the worst case scenario is there at least a way to get my 100$ back?


r/steamsupport 15h ago

Problem Steam SMS code not sending

0 Upvotes

I changed my phone but i used the same sim card from the previous phone. I tried adding the phone number to the new phone but i am not receiving any SMS message. I can receive sms message from other things but not in steam. I am using a globe simcard from the philippines.


r/steamsupport 17h ago

Question Steam Cloud File Potential Malware?

0 Upvotes

Yo so I suspected my old laptop may have had malware but have since changed to a new laptop. Since I changed to a new laptop I have been reinstalling my games like normal. But 1 game (Terraria) seems to have 1 file failing to validate everytime I verify the game files through Steam. So now I am basically worried that the 1 file is potential malware from the old device carrying over through Steam cloud or something a potential malware did. And because of this I am now worried of playing the game since the 1 file keeps failing to validate and idk if this is a sign of potential malware or not. I have tried reinstallation and contacting the Devs but nothing worked so now idk and I only use Defenders so I don't think its the AV. I heard malware can corrupt game files too so that's another concern. I haven't launched the game out of fear so idk if there is anything wrong v the game.

Is 1 file failing to validate a sign of potential malware carrying over through cloud or a sign of something potential malware did? If not, can someone explain why to my non tech literate brain? Thx.


r/steamsupport 17h ago

Problem Steam Input and Desktop Layout stopped working with Google Chrome or is it just me?

1 Upvotes

Apparently overnight, using a gamepad to remotely control mouse and keyboard on Google Chrome just stopped working. I can still use it for everything else on my PC, but it seems to just not work with Chrome anymore. Has anyone else noticed it...?

This may sound like a weird set up to some, but I've always used controllers to plug my laptop on a TV, sit back on the couch and use it remotely. In fact, even before the Steam Input and Desktop Layout even existed, I used (and still do) Controller Companion. I use it to play games (not only on Steam) and also watch YouTube, Netflix, or just browse websites in general. So yeah, I've always used it with Chrome A LOT. But today, it just stopped working. 🤡

Like I said, I can still use my controllers (Xbox One and DualSense) with everything else (games, desktop, other apps), but Chrome just seems to override Steam's Desktop Layout and Controller Companion.

When I try using Controller Companion, it's even weirder: it forces CC to a default configuration, even if it's not my custom desktop config and EVEN if I create and apply a custom configuration specifically for Chrome. Chrome just ignores it anyway and goes back to default. And when I turn off Controller Companion entirely and try to use Steam Input insted, everything works fine on destkop and other apps - but as soon as I open a Chrome window, both my controllers stop doing anything at all.

Does anyone have any idea of what's going on? Was there a recent update or something?

I've been doing this for over a DECADE at this point, but enshittification is hitting so hard that I'm actually worried Windows or Chrome are gonna take this away from me.


r/steamsupport 18h ago

Problem Rockstar Account Linked to Steam

0 Upvotes

It's been around a year since my initial attempt to unlink my Rockstar Account from Steam, and they helped greatly (sarcastic; literally went nowhere), and now, since Red Dead Redemption 2 was on sale recently, I purchased it. I downloaded the whopping 120 GB of it, and it opens Rockstar Launcher like normal. The first screen that pops up is "Verification Code Required," and I no longer have access to the email associated with that Rockstar Account, but I have proof I owned it. So again, I contacted Rockstar Support, and nothing for almost a week. All I wanna do is unlink my Rockstar Account from Steam so I can play Rockstar games. Otherwise, any Rockstar game on Steam is just bricked for me. I tried Steam Support, but their wizard is hard to navigate for this specific issue, so I just need tips or help. I can provide proof that I owned the account and that I own the account that the Rockstar one is linked to (my Steam account, duh). Rockstar last year said, "We sent a code to your email to resolve this issue," and completely forgot the fact that I told them I don't have access to it. I just want to play Rockstar games on my PC without having to go on my console anymore. Anyone have ideas, please?


r/steamsupport 1d ago

Problem Please help. weird issue in PEAK game

2 Upvotes

i have bought peak and played it with my friends for like 3 days then we never got to it. however, game shows i have 200+ hours of play time

does that mean the game was running in my tray? opening in startup? maybe it has beed backdoord? im really confused and a little bit concerend by it

has anyone have a similar issue with this?


r/steamsupport 1d ago

Resolved PLease help! Controller desktop layout changes on opening any application

3 Upvotes

Resolved: Full reset of the PC. Kept local files. Leaving the post up in case anyone else has this issue. There must be a better fix though hopefully someone can find it.

title. I use my controller to control my pc due to a disability. recently, on one of my computers, whenever i open a program the entire layout changes. It doesnt show as changed in the desktop layout settings, but this happens on any programs (except runescape via jagex launcher for some reason) it swaps the stick that has mouse control. it changes the entire layout. but this only happens on one of my computers. the other works fine.

Ive tried reinistalling steam, the controller software and restarting the pc. This is my only way to use a pc and my job is dependant on it so help is greatly appreciated. and this is not a "just get used to a different layout for certain things" thing because its going against years of muscle memory and the sensitivity is considerably lower making normal use extremely sluggish and slow.

Also reinstalled controller drivers

Apps that break it. Opera GX, Spotify, discord, Firefox, windows media player

Apps that don’t. Utorrent, Jagex launcher, windows file explorer


r/steamsupport 13h ago

Problem Steam, I just Told You.

0 Upvotes

Ok so yesterday i gotted arch linux

So i have some problem with the display on arch linux hyprland ML4W where i have one of the worst quality and not the good display : but i have 20 h of playtime because i was on ubuntu and changed yesterday on arch linux, and This is the 1st time where i exceed the delay, you know, and i saw a player with a game of +500 with no more the things he wanted and i have only 20 h, could yall get me help to refund my game please ?


r/steamsupport 23h ago

Problem Issues logging in?

0 Upvotes

Opened steam when I got home. Launched the call of duty beta to make sure it worked. It was fine, closed the game and went to eat/shower. Came back a couple hours later and it asked me to sign into steam. Used QR code and it accepted, but bounced me right back to the login page. Signed into the website fine.

Did that a handful of times. Then figured I would try resetting my password. Accepted the password reset and now I get a generic "there was a problem signing in, try again later" message. Can't sign in on mobile, desktop app or the website.

Tried to open my steam deck and that is now just stuck at a loading screen after saying I needed to sign in again

WTF steam