Hello, does anyone here have experience with the Four Cornerstone / Oracle partnership?
They were our previous Oracle partner and we paid them $15,000 for license cost in March.
Four Cornerstone never submitted our renewal to Oracle in time before Oracle just recently severed their partnership with Four Cornerstone, and now Oracle is saying we never paid for our renewal even though they know we paid Four Cornerstone, and we are unable to get anyone from Four Cornerstone to reply to us in hopes of returning our $15,000 they never spent in the way we contracted them to.
We are not a big company, and we are also not having the best fiscal year, so $15,000 to us is a massive amount of money to have just basically given away with nothing in return, and the lack of response from Four Cornerstone honestly feels borderline criminal, I'm not sure how you can just keep someone's $15,000 and not return it while also not doing what you agreed and promised to fulfill.
We just want our money back, man.
If anyone has any experience with this exact situation, or maybe knows anyone at Four Cornerstone they can politely ask to reply to me, that would be spectacular.
Here is the email correspondence between Oracle and us, I have redacted information that would identify anyone other than the Four Cornerstone and Oracle company names
Hi REDACTED (OP),
I’m reaching out regarding REDACTED (OP) renewal and, unfortunately, need to share some difficult news about the status of the MySQL renewal that was submitted through Four Cornerstone in the spring. Our records indicate that REDACTED (OP) provided its purchase order to Four Cornerstone in connection with the renewal; however, Four Cornerstone did not submit the renewal order to Oracle, and the renewal was therefore never completed with Oracle. As a result, REDACTED’s Oracle support and licensing renewal was not processed as expected.
I wish this situation was resolved sooner, particularly given that REDACTED (OP) believed the renewal had been completed. Four Cornerstone is no longer an Oracle partner and did not renew its annual Oracle partnership. REDACTED (Oracle employee) cc’ed made countless attempts to reaching out to REDACTED (FC employee) at Four Cornerstone to have the required partnership renewed and the REDACTED (OP) order submitted, but REDACTED (FC employee) went silent on us.
Because Oracle never received the renewal order from Four Cornerstone, any funds REDACTED (OP) paid directly to Four Cornerstone were not received by Oracle. REDACTED (OP) will need to pursue reimbursement of those funds directly with Four Cornerstone. I have included REDACTED (Oracle employee), our VP of Alliances and Channels, who has been involved in our efforts to address the situation with Four Cornerstone and can help support REDACTED (OP) through the transition.
From an Oracle standpoint, our priority is to get the account properly renewed and bring everything current. To accomplish this, we will need to backdate the new MySQL renewal order to May 5, 2025, with a renewal term through , May 4, 2027, so that the appropriate coverage is in place for both the prior renewal period and the upcoming year. Does REDACTED (OP) have another preferred reseller you would like to use for the renewal? If not, we would be happy to provide a partner recommendation and help coordinate the transition to make the process as smooth as possible.
I understand this is an extremely unfortunate situation, and I’m very sorry that REDACTED (OP) has been put in this position. My goal is to make the Oracle side of the resolution as straightforward as possible and help get the account back to a completed renewal without any further disruption. I would also be happy to schedule a call with you to walk through the situation and answer any questions you may have.
Thank you, and I look forward to hearing from you soon.
Best regards,
REDACTED (Oracle employee)
REDACTED (Oracle employee) | MySQL Enterprise Account Manager
Mobile: REDACTED
Oracle MySQL
Oracle Way | Austin, Texas 78741