r/yale • u/Melodic-College1728 • 1d ago
Notes from your service workers
As a lifelong New Haven resident, welcome and welcome back to you all. It’s awesome having you to help our local economy, but I have a few quick notes as a server in a downtown restaurant.
I know many of you are international students or haven’t worked in restaurants before, and thus aren’t familiar with American tipping structures. No problem or judgement there. But as one of the many people in this city who rely on a service job as our only income, I think it’s important to note that tips don’t work in the way you might expect.
Most restaurants here have something called a tip out system. This means we give a percentage of our total sales or tips to the bar and other support staff. At my place of work we tip 5% of sales to the bar then 12% of tips to food runners and bussers. When you decide to give your server $0 or under 10% of those serving you, this can result in the server actually owing money to the restaurant and essentially paying to work. Servers in Connecticut make $6.38 an hour. Though it is true that if we make under minimum wage for the day, we’re supposed to be given the full minimum wage by the owners. I will note, making minimum wage and living in this city isn’t the easiest.
Sometimes these businesses will only make up this difference for a week long paycheck. We also often work 12-14 hour shifts and are encouraged to not take breaks. We also often don’t get paid the legal requirement of minimum wage for the cleaning we are also often responsible for. I understand your impulse might be to tell me to get a better job or press charges, but I’d ask you in return for a lead on that better job and some money for those legal fees.
Servers here are often also responsible for tasks you might not expect. We don’t just take orders, but clean bathrooms and the restaurant, memorize new menu items, their ingredients, and drink pairings, and follow pretty extensive steps of service in nicer establishments.
When I’m serving Yale students who sit in my section with laptops for hours on end who leave me with no tip, I often think of the “Five Hours at Shah’s Halal” piece. I feel like the residents of this city can seem like background characters to some of you. I can assure you we’re all real people with dreams and goals who work hard and have lives outside of service. Many of us are smart, read the same books as you, have degrees or are pursuing education, play instruments, and enjoy indie cinema. We ended up in different places somehow, but that doesn’t indicate any deficiency in our character.
I want to conclude this by saying I understand that this system sucks and being asked to tip 15-20% as a student might be a strain on your own budgets. If you don’t agree with it, I’d encourage you to get take out at full service restaurants or get food at one of the many fast-casual spots in the area. That will really show those restaurants how you feel ;)
Thank you for reading and good luck 🍀 this semester.