Since we bought the house (newly built) we had some solar panels on the roof which have a diverter to immersion. But some 4 years ago I got a proper solar setup, whole roof plastered in panels, and now immersion works all the time. It worked all the time (during day) with smaller initial solar, but now it’s really cooking. Even if the day is cloudy, as long as the clouds are not black, there’s enough light for immersion to run. I have hot water all the time.
But this also means that immersion has been running non-stop effectively for 6 years now. On the hot water cylinder there’s a sticker that says “Please service me every 12 months”, so I figured, might as well call some plumbers to do some maintenance of the cylinder, seeing that the heating element in it has been on for 6 years (during the day, of course).
I’ve Googled “Dublin Immersion Service” and sent an inquiry to the first 6 results.
This communication has been an absolute disaster. Most of them said they will not even do a call-out unless something is broken. So even tho they have a fixed call-out fee which covers these “nothing to do” jobs, they won’t do it. They categorically refuse to take my money (150-200 euro, depending on the company) to come over, inspect the thing, and at worst (or best, depending how you look at it) they do nothing and get paid for it.
A company “Immersion Heater” said to me they don’t do immersion heater repairs. It’s in their name.
Some of them got scared due to solar setup, with their reply being “we don’t do solar”, even tho my inquiry was purely about the immersion heater, and I’ve mentioned that electricity for it is provided through solar. But that should not matter for the actual cylinder and immersion, it should not care what is supplying the power.
For some I had to explain how maintenance is an OK thing to do, and not just fixing broken things. I do yearly maintenance of my gas boiler, without it being broken first. They just didn’t get it. “We don’t do that” was their reply.
This has now been going on for around 3 months, and I think I finally got one of them, after extensive back and forth emailing, to actually come over and if nothing else collect the call-out fee of 170 EUR.
I have probably spent more than that amount of money in time wasted in explaining to them that I just need basic maintenance, that nothing is broken, and that every time I see my cylinder I see the damned sticker on it that says “Service me every 12 months”. So there’s obviously some considerations that things should be preventively maintained, rather than waiting for stuff to break.