r/books • u/solarblack • 28m ago
Just a small rant about online booksellers.
I live in Australia and so their are only a few major online booksellers who have a decent selection of everything, excluding the more specialist sellers and amazon. I have not ordered anything for a couple of years from them but I place a small order last week about $120 in all. Like always their communication is awesome, they send it out and it arrives, no dramas whatsoever.
But I get a surprise inside when I open it, inside my brown cardboard parcel is a tiny tube of 'white glo' toothpaste, the tube is in tiny cardboard box of its own, its half open and toothpaste has spilled out - but not damaged any of my books, just soiled the inside of its on cardboard sheath. And each of my books had several discount wine coupons and Uber delivery coupons inserted in them as well, as is standard these days.
I am kind of miffed at this and wondered when the book seller suddenly cared so much about my dental health, does my purchase record indicate dental decline?? The wine and food coupons sure okay...but toothpaste??
Then I discover a book mark included too, bonus...no its an advertising mark made by the white glo toothpaste people telling me how amazing their products are on both sides. I chucked it in the bin along with the toothpaste.
The same week I happened to order a single second hand book (total value $11) from ebay from Book Express in New Zealand, never dealt with them before. It arrives the day after the toothpaste order. Its well packaged and inside its wrapped in pretty paper, tied with twine and inside a beautiful bookmark with native New Zealand bird on it and a handwritten note saying thank you for your business.
The toothpaste did not harm, apart my my books smelling minty fresh but it kind of irks they try to foist this stuff on us, after we spend money with them. Yet the smaller guy is the one who goes out of his way to provider superior customer experience.
I appreciate both occupy different places in the book seller mass market place and that I can vote with my wallet to somewhere else. I just find it amusing they think its worth risking getting toothpaste on lots of people's books for some kind of secondary commercial consideration from white glo!