I PURCHASED AN EOTECH XPS 2 that was listed as in stock
Reported to FTC!!!
BUYER BEWARE
I am filing this complaint regarding Ammo City Supply, located at 7860 W Commercial Blvd, Suite 200 #698, Lauderhill, FL 33351. The company’s contact email is [info@ammocitysupplyhelp.com](mailto:info@ammocitysupplyhelp.com).
I placed an order with Ammo City Supply on August 22, 2026. At the time of purchase, the item was represented on the company’s website as being in stock.
After receiving no tracking information, I repeatedly contacted the company seeking an update. I emailed Ammo City Supply on August 25, August 26, August 27, twice on August 28, August 31, and twice on September 1.
Despite these repeated communications, I never received a tracking number or confirmation that the merchandise had actually shipped.
One response I received from the company stated:
“Hello , It looks like this was held up due to inventory issue.”
This was particularly concerning because the item had been advertised as in stock when I placed the order. The company did not provide a definite shipment date or tracking information after acknowledging the inventory issue.
I also asked Ammo City Supply multiple times to refund my order. Despite these requests, the company did not issue or offer me a refund. Because I could not obtain the merchandise, tracking information, or a refund directly from the company, I ultimately had to dispute the transaction with my credit-card issuer and initiate a chargeback.
I am concerned that this is not an isolated customer-service problem. I reviewed multiple Google reviews for Ammo City Supply describing similar experiences, including customers reporting unfulfilled or significantly delayed orders and having to resort to credit-card chargebacks to recover their money.
Based on my experience and the similar complaints reported by other customers, I am concerned that Ammo City Supply may be advertising merchandise as available, accepting payment, failing to promptly fulfill orders, providing vague or inconsistent explanations regarding inventory and shipping, and failing to honor customer requests for refunds.
I am asking the Federal Trade Commission to document this complaint and review Ammo City Supply’s business practices, particularly its representations regarding product availability, acceptance of payment for merchandise listed as in stock, order fulfillment and shipping practices, customer communications, and handling of refund requests.
I can provide supporting documentation, including my August 22, 2026 order confirmation, proof of payment, copies of my emails to the company, the company’s response citing an “inventory issue,” my repeated refund requests, documentation of my chargeback, and screenshots or links to other customer reviews describing similar experiences.