Looking for a reality check from anyone who has dealt with similar situations. I’ll try to keep this focused on the facts.
My property is an older home in Ohio with a detached garage, and suffered a hail storm in April. The original RCV is around $18,000.
The main house roof was replaced without major issues. Received initial ACV and depreciation was released upon completion.
The garage roof has a low slope section. The original adjuster’s estimate scoped standard 3-tab shingles for the entire garage roof. When my contractor came out to install it, they found standard shingles could not be properly installed and the roof has a different type of shingle rated for low sloped roofs. My contractor submitted a supplement for the correct materials, but insurance denied it saying that the roof “wear and tear from age” rather than storm damage. But they already scoped the shingle replacement?
ITEL report confirmed that my existing vinyl siding is discontinued and no matching replacement is available. The report doesn’t even have a “closest match” listed. My contractor requested full replacement for reasonably comparable appearance per Ohio admin code. Insurance denied the supplement citing “natural stopping points” and “only damaged portion”. They are currently only covering one elevation.
My claim has had multiple process issues. My original adjuster left the company without notification, and supplements went unanswered for a month until I called and asked what was going on.
My new adjuster ordered a second inspection. The fill in inspector spent approximately 5 minutes at the property and told me and my contractor that my insurance will only cover siding damage on other elevations if it’s “knee high”. We pointed out multiple sections where there were dings and cracks and the adjuster took pictures. He was unprofessional, and told me that he felt like my assigned adjuster was just offloading work and he is putting my claim right back on his plate.
The initial supplement denials were verbal only, and the adjuster is difficult to understand. I needed to specifically request written denials.
I have multiple specific written requests to this adjuster that have been ignored or given brief responses that don’t address the actual question.
At this point, I’m frustrated with both insurance and my contractor. My contractor is pushing me towards appraisal and says that based on their experience with my insurance company, this is the best route for me to take. On the other hand, I feel that my contractors supplement requests were quite weak, and some communication was delayed. I picked this company because they had good reviews and are supposed to be good dealing with insurance. The person I’m working with at this company is very young, and I’m new to this whole process too.
To add to this, since they couldn’t install the original scoped material on the garage roof, there is more leftover material than usual. The leftover material has been left on my yard for months after following up with my contractor a few times to get rid of it. It’s not biggest deal to me with everything else going on, but it does make me question how this company has handled the rest of my claim.
I’m of the mind to go through with appraisal as I’ve heard good things. I’ve been dealing with this for 4+ months and honestly getting exhausted.