To preface this, kitchen work is a recent thing for me. I've never really entertained pursuing it as a career even though I do love to cook, because I always thought it seemed too intense for me.
Then, I worked in a fast food kitchen for a year while I was in college. It was my first BOH job, and I wasn't expecting to enjoy it at all. It was a way to make money. Weirdly enough though, I ended up loving it. It was a busy, well managed location and I had a great time working there. I'm about to be 21, I've really struggled with depression, and I can honestly say it's been the most passionate and happy I've felt about something in a long time. I made great friends and I looked forward to going into work most days. Getting through a rush made me feel euphoric and energetic instead of worked down to the bone and exhausted. I ended up dropping out of college eventually due to other reasons, and I left the job there with the idea to try to build my experience in real kitchen work like line and prep, with the thought of an eventual culinary management program or something similar in the back of my head.
Anyway, I got hired at a fast-casual restaurant pretty much immediately after I left my last job for a line/prep cook position. The new place is bad, and it's been that way pretty much from the start. My interview wasn't really an interview, they asked me when I could start working and just had me come in for a shift the next day. The kitchen manager told me on my first day that they have extremely high turnover and can't keep employees. I've been working for less than 3 weeks and still haven't been given a uniform (this is a national chain place that definitely has uniforms for the kitchen), had to beg for a schedule instead of management texting me at random days and times to come in, and I just was asked to complete my I9 documentation and paperwork yesterday. Also, everyone has been praising me, almost to an uncomfortable and weird extent. I don't know these people very well, and they're saying things like they love me and they think I'm 'the best' at closing, prep, etc., even when I really don't know/haven't been instructed on a lot of things and have been relying on what I was taught at other places.
Anyway, they asked me to work a 10 hour closing shift (11am-9pm), which was fine. I want the hours, and I'd worked 10 and 12 hour shifts at CFA fairly regularly without much trouble. I had a guy helping me on line and supposedly prep until 3pm, but he didn't end up doing almost any of his prep because he was talking and 'taking breaks' and left me with 80% of the work by the time he headed out at 3pm. So I was alone on the line getting tickets out, while trying to prep, and while trying to get everything ready for close. It felt like I didn't slow down or even stand still at any point during my shift. I was literally running at multiple points and was soaked with sweat, to the point where I was having to wipe my face constantly so I wasn't dripping onto the food I was sending. I wasn't drinking water or eating, because I didn't have time. The kitchen isn't ventilated properly so it averages around 80+ degrees and I felt like I was going to pass out while working multiple times.
A shift lead for front of house finally offered to help me, which I really appreciated and told her that until I noticed she was being standoffish and making comments that felt a little unnecessary. It was jarring because the same person had been praising me all day, had said "I love you" unprompted to me multiple times throughout my shift, and offered to recommend me for another line cook position at her other job. I eventually brought up that my last job typically gave us breaks for long shifts, and asked if I could expect to take a break or get a chance to eat at any point. She said no, unless I was "the type of person who really wants a break" and I should know it's normal in a kitchen.
I was upset but I didn't continue it, and I tried to ask her later how she thinks I could have improved my performance. She said I needed to be faster and more efficient, and that the other people who close alone don't have a problem doing it by themselves because they take shortcuts and don't necessarily do every listed closing task. I get her point, but I'm kind of at a loss. I didn't slow down or stop working at any point, so I don't know how I could have been faster, and it doesn't feel right to half-ass everything. I was so exhausted and in pain after my shift I was considering driving to an urgent care. I was awake most of the night due to the pain from my back muscles spasming for hours. Today all I've been able to do is just sit in my bed and worry. My body feels physically fucked.
I guess I have a lot of questions I keep rolling around in my head.
-Am I honestly just not cut out for this kind of work?
-Is there any kind of future for me as a cook if I can't handle a long shift without a break?
-Do I need to buck up and tough my way through things, or is this just legitimately a bad job/bad situation?
-Would I be better off quitting and finding something else, or are all kitchens going to be like this?
I keep getting mixed answers when I've tried to talk to friends and family. They agree that the job seems dysfunctional, but the general consensus is that this is normal for a kitchen job. However, none of them have ever worked in a kitchen or even really spent a lot of time around people that work in kitchens, so I really don't know if I'm getting legitimate advice. My apologies for the long post. If anyone on here has any input or comments I would really appreciate it.