I'm part of a brand new warehouse. I was in the third training class for the whole facility, and they're trying to staff support roles with new people. Right now we have out of state trainers and ambassadors helping launch the building, but they leave in about a week. Because it's a new opening, they're letting people apply for roles right away instead of making us wait through a probation period. I applied to be a Learning Ambassador on day one because they told us there were unique opportunities with the new launch and most of the experienced people were only there on away teams to get the building started.
Week 1: I had 2 days of onboarding and training, then finally got one actual day working on the floor. On my last day of the week, I scanned literally one box and they told me I was doing Learning Ambassador training. That took the rest of the day and I passed. My class of 8 was the first group of ambassadors trained at the warehouse, and I was the first one to get my LA vest, so I feel really lucky to have had my name drawn.
Week 2, Day 1: I trained my first class. I spent basically the whole day doing modules for inbound/receiving dock, and then officially got handed my Learning Ambassador vest after I was done with the class. I actually really like being an ambassador because I like teaching and have previous experience training people. Public speaking is also easy for me. I've already gotten to meet a lot of people too. When I walk around the building now I know so many people because I've been in classes with so many different groups.
Week 2, Day 2: Today I scanned a box and almost immediately my PA came up to me and said they selected me for Problem Solve. So I was back in class all day again lol. They told me I'll be shadowing Problem Solve for the rest of the week. I was also told that all the Problem Solve people who are here right now are away team and they're leaving after this week. Then they told me I'm going to be the Problem Solve Ambassador, so I'll be responsible for training new associates who need to be cross-trained into Problem Solve.
I feel very lucky, but I'm also really stressed out. Literally everyone in the building has more Amazon experience than me. I've worked ONE actual shift on the floor. One. I barely know anything yet. I'm not too stressed about inbound because every job there seems pretty easy to understand once you actually do it a few times. My main stress is Problem Solve.
My brain is already mush after two weeks of sitting in classes doing modules, and now they're throwing Problem Solve at me. There's so much lingo and so many systems to understand, and with me being brand new I feel like they're speaking another language half the time. If I had already been at Amazon for a while, I feel like the lingo and how everything works together would be a lot easier to digest. They were also talking about how easy it can be to really mess things up in Problem Solve if you do something wrong, and that's probably the part stressing me out the most.
My main goal right now is to eventually become a Learning Trainer. After that I kind of want to hang out there for a bit, get my bearings, learn Amazon, and figure out where I want to go from there. So I really want to do good at Problem Solve and as an Ambassador until I have enough experience to go for Trainer.
For anyone who has done Problem Solve, how long did it take you to actually feel comfortable with the job and all the systems you use?
What are the major DO NOT DOs in Problem Solve? Anything that can really screw you over or get you in trouble that a new person should know?
Any tips or tricks for learning all of this without my brain exploding? Please help lol