All service done on authorized service center and chain maintenance done properly.
On August 21,I visted service center for chin sproket set because I was getting some noise from chain. They told there was a problem with countershaft we need to replace it.
He told that as wear and rear part but refused that since that is part of transmission system.I casual asked service manger, are there any other bikes sufferd same failure. He told yes, we had few bike done that are out of warranty and told me we need to open the entire engine and repack it. At that time I told I will raise compliant to ktmindia. Then he told countershaft will be covered under warranty and remaining I need to play 5k+4.2 k for chain sproket set+ labour (around 13-14k in total).when I did my last service arount 21100, no issue were flagged.
I was not aware of the issue during this visit so I didn't take any photos. On weekends, I discuss with my about this. He clearly told that should not happen. He know about me, how I care about my bike and how I ride so he told either it happened at service center or manufacturing defect. So he asked me to take the bike, tell them to inspect and give written diagnostic report and quotation for engine rebuilding and take pic and videos of that countershaft.
On August 26, morning I called and informed service manger about this and I will visit in the after noon 3 pm. He dined that, after 15 min conversation with him and other person told me visit and talk to manager. When I viste the management team(general, service,sales managers) together tried to convince that will happen, we will cover under warranty but will not inspect the bike, give report and quotation. We have already place order for your parts so visit after 10 days. Still I asked for checking the bike and give the reports so I will check with ktm about this. They go aggressively saying 'go and till this to asm, talk to him' 'go to consumer court' 'one guy told to call toll free ktm custom care and was ready to show how to do that from ktm app like i don't know about it.' 'Send email to company' 'do whatever you want to do'. So basically they wanted to provoke me but I remained cool and return home.
I created ticket with kTM india and asked for intervention of asm and also created national customer helpline ticket with bajaj auto limited. Initially they closed 2 nch tickets with comment 'belong to other BU'. Then I created new one mentioned clearly "in my rc it's mentioned as bajaj auto ltd as manufacturer and mentioned the previous tickets that are closed without resolution. I have NCH ticket now but not acknowledged but they need to within 48 hrs (by mon eod).
I have consulted lawyer for taking them to court.
